Jenny Bast
Richmond,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CSR I
Pearl Interactive Network
Winchester, KY
11.2022 - 02.2023
- Experience working with a PC and the Windows operating system is required
- Ability to effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhering to privacy rules
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team is required
- Utilize standard technology such as a telephone, e-mail, and web browser
- Assist callers with filling out online applications and submitting them electronically to the plan provider for processing
- Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries clicking radio buttons to confirm which scripts were read by the CSR to the caller
- Refer calls as required to Customer Service Representative II
Private Duty Caregiver
Ernistine Beaty
Liberty, KY
03.2019 - 04.2020
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Developed rapport to create safe and trusting environment for care.
Mortgage Field Agent
JM Adjustment Services
Sterling Heights, MI
08.2016 - 02.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Received paperwork and confidential documents from banks via email to be delivered in person to recipients.
- Accessed damage to property, took pictures and report it to the appropriate party.
- Completed daily administrative duties and kept all information confidential in a secured location.
Deputy Jailer
Casey County Fiscal Court
Libery, KY
07.2018 - 01.2019
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Examined incoming and outgoing mail to detect contraband.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
Intake Coordinator Internship
Womens Center
Titusville, FL
02.2016 - 06.2016
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Case Manager Internship
Crosswinds Youth Services
Cocoa, FL
01.2015 - 04.2015
- Partnered with social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Assisted personnel with assessments to identify student academic level and guide instruction.
- Held drug training classes and life skill classes.
- Reviewed weekly juvenile justice proceedings with staff and assisted in closing cases.
Education
Bachelor of Science - Human Services/Children And Family
University of Phoenix
Tempe, AZ06.2016
No Degree - Administrative Certification
National College of Business And Tech-Lexington
Lexington, KY05.2002
Associate of Arts - Accounting
National College of Business And Tech-Lexington
Lexington, KY05.2002
Skills
- Audits
- Research for financial resources
- Effective prioritization
- Community Outreach
- Child and Family advocacy
- Administrative Support
- Empathy for others
- HIPPA Confidentiality
- Problem Solving
- Active Listener
- Teambuilding
- Decision-Making
- Data Entry
- 25 Software Proficiency
- Excellent Communication
Timeline
CSR I
Pearl Interactive Network
11.2022 - 02.2023
Private Duty Caregiver
Ernistine Beaty
03.2019 - 04.2020
Deputy Jailer
Casey County Fiscal Court
07.2018 - 01.2019
Mortgage Field Agent
JM Adjustment Services
08.2016 - 02.2019
Intake Coordinator Internship
Womens Center
02.2016 - 06.2016
Case Manager Internship
Crosswinds Youth Services
01.2015 - 04.2015
Bachelor of Science - Human Services/Children And Family
University of Phoenix
No Degree - Administrative Certification
National College of Business And Tech-Lexington
Associate of Arts - Accounting
National College of Business And Tech-Lexington