PHALLON FRAZIER
Saint Louis,MO
Summary
Dedicated results-oriented professional, currently looking for a full-time position within a reputable company that increases my knowledge of the corporate process and the opportunity to help the company advance efficiently and productively utilizing my talents, by becoming an asset to the company.
Overview
8
8
years of professional experience
Work History
CSR I
EVOLVENT HEALTH
01.2023 - 02.2024
- Working from home with minimal to no supervision.
- Performed intake or reviewed intake case for Radiology or Diagnostic Imaging
- Answered inbound calls, gathered patient information, created new intake requests, followed HIPPA and PHI guidelines, transferred calls, and provided case status updates.
CSR I
MAGELLAN HEALTH
03.2022 - 01.2023
- Working from home with minimal to no supervision.
- Performed intake or reviewed intake case for Radiology or Diagnostic Imaging
- Answered inbound calls, gathered patient information, created new intake requests, followed HIPPA and PHI guidelines, transferred calls, and provided case status updates.
IFS DISPATCHER
INTERFACE SECURITY SYSTEMS
10.2019 - 01.2021
- Performed dispatching and administrative duties, answered inbound calls, dispatched service requests, created service tickets, reviewed customer/account history, scheduled service appointments, closed service tickets, conducted quality assurance follow-up calls, processed parts order requests, and complied with company policies.
ALARM MOTORING
INTERFACE SECURITY SYSTEMS
07.2018 - 10.2019
- Responded to customer questions via telephone and written correspondence, processed incoming alarm signals, dispatched authorities, ran shift reports, communicated with previous shift, answered phones, followed up with customers, controlled equipment issues, logged shift activity, trained new employees, and performed other assigned duties.
TECHICAL SUPPORT ASSOCIATE II
CONVERGYS
05.2016 - 05.2017
- Responded to customer questions via telephone and written correspondence, ensured courteous and professional service delivery, clarified customer requirements, listened attentively to customer needs and concerns, maintained broad knowledge of client products/services, prepared complete and accurate work, participated in activities to improve customer satisfaction and business performance, offered additional products/services, and tracked/retrieved information in call tracking database.
Education
Bachelor Of Journalism - English Education
Columbia College
Columbia, MOSkills
- WFH
- Highly motivated
- Hard worker
- Performing administrative duties
- Staff support
- Organizational procedures
- Policies
- Composing
- Editing
- Proofreading
- Data entry
- Typing skills
- Office Administration
- Customer Service
- Knowledge of codes
- CPT
- HCPC
- Revenue
- ICD-10 systems
- Knowledge of rules and regulations
- DMHC
- CMS
- Communication abilities
- Medical groups
- Insurance companies
- Medical terminology
- Problem-solving skills
- Alpha-numeric data entry skills
- Basic math skills
- Computer software
- Microsoft office suite
- Company enterprise
- Point-of-sale process
- Credit transactions
- Verbal communication skills
- Phone etiquette
- Problem resolution techniques
- Maintaining confidentiality
Timeline
CSR I
EVOLVENT HEALTH
01.2023 - 02.2024
CSR I
MAGELLAN HEALTH
03.2022 - 01.2023
IFS DISPATCHER
INTERFACE SECURITY SYSTEMS
10.2019 - 01.2021
ALARM MOTORING
INTERFACE SECURITY SYSTEMS
07.2018 - 10.2019
TECHICAL SUPPORT ASSOCIATE II
CONVERGYS
05.2016 - 05.2017
Bachelor Of Journalism - English Education
Columbia College
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