Tawauna Banks
Milwaukee,WI
Summary
Highly motivated and proactive individual with superior customer service and people skills. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
14
14
years of professional experience
Work History
Patient Service Rep
ST.Luke's Hospital
Milwaukee, WI
01.2023 - Current
- Communicate and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians
- Answer telephones, screen calls, and take messages
- Schedule appointments and coordinates cancellations
- Update and trouble shoot insurance, financial responsibility and other data when changes or additions occur
- Identify, report, and resolve problems regarding registration to appropriate individuals and department
- Schedule patient accordingly
- Communicate closely with Surgeons care team
- Complete the patient registration process, which includes documenting patient demographics, processing insurance, copays and scheduling
- Preceptor
PCW
A Plus Home Care
Milwaukee, WI
05.2012 - 11.2023
- Prepare Meals
- Administer Medication
- Transportation
- Companionship
PCW
Restorative Health Care
Milwaukee, WI
07.2021 - 01.2023
- Provide One on One Care
- Prepare Meals
- Administer Medication
- Transportation
- Companionship
- Report any changes
- Light housekeeping
LTC Client Services
WDL Froedtert Hospital
Wauwatosa, WI
01.2021 - 01.2023
- Promptly and attentively answers phones listening to concerns/requests, obtaining complete and accurate information
- Order Labs
- Fax documents
- Place lab orders
Vent Unit CNA
Village Of Manor Park
Milwaukee, WI
08.2017 - 01.2021
- Emptying drainage bags
- Charting Input & Output
- Maintain thorough patient records, and updating healthcare team on patient status
- Resident Charting
- Monitoring secretion in trach
CNA
ST.Joseph Hospital
Milwaukee, WI
01.2015 - 08.2017
- Vital Signs
- Perform EKG's
- Report changes to Nurse
- Display strong clinical skills
- Glucose checks
- Pre/Post-op Care
- Resident Charting
CNA
Hickory Park
Greenfield, WI
05.2011 - 01.2015
- Assist with dressing/undressing
- Glucose checks
- Administrate Med
- Assist with meals
- Resident Charting
Education
Certified Based Residential Facilities -
Waukesha Technical College
Waukesha, WI01.2009
Certified Nursing Assistant -
Community Healthcare Training Center
Milwaukee, WI01.2008
High School Diploma -
Cornerstone High School
01.2003
Skills
- Patient Care and Safety
- Medical Language Proficiency
- HIPAA Compliance Knowledge
- Basic computer literacy
- Referral Scheduling
- Telephone Communication
- Excellent verbal and written communication skills
- Epic
- Effective Organizational Skills
- Effective Time Management
- Email and/or fax documentation
- Medical Coverage Knowledge
- Effective Patient Interaction
- Workqueue
- Front Desk Management
- Appointment scheduling
- Effective Conflict Resolution
- Electronic health records
- Appointment Coordination
- Insurance verification
- Customer Engagement
- WFH
Timeline
Patient Service Rep
ST.Luke's Hospital
01.2023 - Current
PCW
Restorative Health Care
07.2021 - 01.2023
LTC Client Services
WDL Froedtert Hospital
01.2021 - 01.2023
Vent Unit CNA
Village Of Manor Park
08.2017 - 01.2021
CNA
ST.Joseph Hospital
01.2015 - 08.2017
PCW
A Plus Home Care
05.2012 - 11.2023
CNA
Hickory Park
05.2011 - 01.2015
Certified Based Residential Facilities -
Waukesha Technical College
Certified Nursing Assistant -
Community Healthcare Training Center
High School Diploma -
Cornerstone High School
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