Linda Stacy
Richmond Gastroenterology Associates
Sandston,VA
1
Language
21
years of professional experience
Detail-oriented Patient Service Representative with over five years of experience in customer service and administrative support within healthcare settings. Proficient in managing patient appointments, verifying insurance, and ensuring patient confidentiality while collaborating effectively with medical staff.
Work History
Patient Service Rep
10 Months- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Managed patient appointments and scheduling using electronic health record systems.
- Coordinated with medical staff to facilitate effective patient flow during office visits.
- Assisted in verifying insurance information to ensure accurate billing processes.
- Supported administrative tasks such as filing, data entry, and inventory management for office operations.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
Patient Service Representative
5 Years- Coordinated patient scheduling and appointment management using electronic health record systems.
- Streamlined communication between patients and healthcare providers to enhance service delivery.
- Assisted in resolving patient inquiries, ensuring prompt and accurate responses to concerns.
- Educated patients on insurance processes and healthcare procedures for improved understanding.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Customer Service Representative
15 Years- Resolved patient inquiries efficiently, utilizing hospital systems to access information and provide accurate solutions.
- Managed inbound and outbound patient communications to ensure timely responses and service excellence.
- Collaborated with medical staff to coordinate patient care and relay critical information effectively.
- Trained new team members on customer service protocols and system navigation for improved operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma
No Degree - Medical Terminology
Skills
Insurance verification
HIPAA compliance
Patient confidentiality
Patient confidentiality
Scheduling appointments
Payment collection
Medical coding
Data entry proficiency
Medical terminology
Customer service
Patient greeting
Insurance verifying
Languages
English
Full Professional
Timeline
Patient Service Rep
Richmond Gastroenterology Associates
2025.12 - CurrentRead More
Patient Service Representative
VCU Health
2020.08 - 2025.08Read More
Customer Service Representative
Sentara Norfolk General Hospital
2005.07 - 2020.07Read More
ECPI
No Degree from Medical Terminology
Read More
Indian RIver High School
High School Diploma
Read More