Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jenny Charles

St Louis,MO

Summary

Dynamic leader with over twenty-five years of experience with a proven track record at Aon Risk Services, driving $50M in revenue and establishing best-in-class operational procedures. Expert in business development and client relationship management, I excel in strategic planning and team leadership, consistently identifying market opportunities to enhance revenue growth and operational efficiency.

Overview

19
19
years of professional experience

Work History

Managing Director, Midwest Region Leader

Aon Risk Services
Saint Louis, MO
04.2025 - Current
  • Responsible for $400M in premium spend and $50M in revenue for the Middle Market practice.
  • Helped create industry practice verticals for the Middle Market practice to align with carrier partners and provide best in class program structures.
  • Collaborated with leadership to set organizational goals and performance targets.
  • Directed recruitment efforts to build a skilled and diverse workforce.
  • Analyzed market trends to identify new business opportunities and challenges.
  • Responsible for key carrier relationships at the executive levels.

Managing Director, MO, OH, MI, Pittsburgh

Aon Risk Services
Saint Louis, MO
04.2021 - 04.2025
  • Oversaw a revenue portfolio of $35 million and $300 million in premium spend across the territory and was responsible for thirty-five direct reports.
  • Established performance standards and created a training platform that became the standard for the Middle Market practice.
  • Analyzed industry trends to identify opportunities for expanding market share.
  • Conducted performance reviews for all team members and created goals for the Middle Market practice
  • Served on the operational committee at Aon that helped streamline processes and created best-in-class operational procedures, including submission implementation, proposal standards, and renewal strategy procedures.

Sr. Vice President, Broker Team Lead, Missouri

Aon Risk Services
Saint Louis, Missouri
03.2016 - 04.2021
  • Established Private Equity Hub in Saint Louis, generating $20M in revenue.
  • Trained and managed team of brokers for project oversight, due diligence, and budgeting.
  • Cultivated strong client relationships to assess insurance requirements and deliver tailored solutions.
  • Collaborated with Private Equity Producers, Account Executives, and Project Managers to develop customized insurance programs.

Broker

Aon Risk Services
Saint Louis, MO
11.2006 - 04.2016
  • Conducted thorough policy reviews ensuring appropriate coverage for clients.
  • Negotiated favorable terms with insurance carriers on client's behalf.
  • Developed submissions and renewal strategies for complex casualty programs including collateral review and loss sensitive program.
  • Ability to handle guaranteed cost programs, as well as complex casualty programs, including high deductible options.

Education

Bachelor of Science - Medical Laboratory Science

University of New Hampshire
05-1998

Skills

  • Business development
  • Strategic planning
  • Policy negotiation
  • Client relationship management
  • Team leadership
  • Performance management
  • Operational efficiency
  • Succession planning
  • Data collection and analysis
  • Revenue growth
  • Deliverables oversight
  • Budget management

Accomplishments

  • CIC Insurance Designation
  • Power Broker Auto Manufacturing 2018
  • Practice of the Year 2016
  • Top Tier for Aon Colleague Survey Broking 2022,2023, 2024

Timeline

Managing Director, Midwest Region Leader

Aon Risk Services
04.2025 - Current

Managing Director, MO, OH, MI, Pittsburgh

Aon Risk Services
04.2021 - 04.2025

Sr. Vice President, Broker Team Lead, Missouri

Aon Risk Services
03.2016 - 04.2021

Broker

Aon Risk Services
11.2006 - 04.2016

Bachelor of Science - Medical Laboratory Science

University of New Hampshire

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