Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenny Conley

Jenny Conley

Wesley Chapel,FL

Summary

Accomplished Business Owner with a proven track record at Infinity Nail Bar, showcasing exceptional customer service and relationship building. Leveraged attention to detail and organizational structuring to enhance profitability and team performance. Expert in customer relations and financial management, achieving significant client satisfaction and operational efficiency. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Business Owner

Infinity Nail Bar
01.2022 - Current
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Managed purchasing, sales, marketing and customers accounts operations efficiently.
  • Montored daily cash discrepancies, inventory shrinkage, and drive-off.

Lash Artist and Nail Tech

Lovely Nails Spa
03.2020 - 11.2021


  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.

Billing Specialist

Five Points Health Insurance
08.2019 - 06.2020
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Liaised between patients, insurance companies, and billing office.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Lash Technician

Avalon Nails Spa
05.2016 - 09.2019
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
  • Educated clients on how to clean and maintain lash extensions.
  • Improved appointment booking efficiency with effective time management and organization skills.

Education

High School Diploma -

New Horizon Home School
El Paso
11.2016

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Relationship Building
  • Work Planning and Prioritization
  • Team Collaboration and Leadership
  • Business Development
  • Goal Setting
  • Organizational Structuring
  • Business Management

Languages

Vietnamese
Native or Bilingual

Timeline

Business Owner

Infinity Nail Bar
01.2022 - Current

Lash Artist and Nail Tech

Lovely Nails Spa
03.2020 - 11.2021

Billing Specialist

Five Points Health Insurance
08.2019 - 06.2020

Lash Technician

Avalon Nails Spa
05.2016 - 09.2019

High School Diploma -

New Horizon Home School

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Jenny Conley