Jenny Copeland
Pineville,NC
Summary
Accomplished Business Owner with a proven track record at Happy Paws and More, enhancing customer satisfaction and fostering strong relationships. Expert in financial management and customer service, demonstrating attention to detail and cross-cultural communication. Achieved significant results through strategic customer consultations and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Business Owner
Happy Paws and More
03.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Administration Executive
LLTC Investments LLC
03.2022 - Current
- Implemented document management systems, maintaining organized records for easy access and retrieval.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and convenience.
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
- Managed high-level executive calendars, ensuring timely attendance to crucial meetings and events.
Skin Care Specialist
Rituals Cosmetics
11.2017 - 10.2021
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
- Demonstrated product application on clients using testers and samplings.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
High School Diploma -
Talsand
Germany06.2006
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Cross-cultural communication
Brazilian Jiu Jitsu
I started my BJJ journey in September 2022 and greatly improved my physical fitness, problem-solving ability, self-knowledge of body and mind.
It has helped me to stay focused in my work environment and provides the perfect platform to learn how to think outside the box.
The beginning of 2024 i achieved my blue belt and can't wait to continue my journey.
Languages
German
Native or Bilingual
Timeline
Business Owner
Happy Paws and More
03.2023 - Current
Administration Executive
LLTC Investments LLC
03.2022 - Current
Skin Care Specialist
Rituals Cosmetics
11.2017 - 10.2021
High School Diploma -
Talsand