Jenny Dunn

2 years 4 months

• Directed organization-wide performance management strategy, aligning employee goals with business objectives while integrating total rewards and benefits to drive engagement and performance outcomes.
• Led risk management efforts related to employee benefits, ensuring compliance, minimizing exposure, and safeguarding continuity of health and welfare programs.
• Oversaw multi-million-dollar benefits budgets, driving cost optimization while enhancing plan quality, competitiveness, and overall employee value proposition.
• Cultivated a high-performing, people-centric culture by elevating benefits strategy, communication, and accessibility—resulting in increased participation, improved retention, and stronger employee satisfaction.
• Spearheaded strategic benefits market analysis and vendor evaluation, leveraging data-driven insights to design and implement innovative, competitive total rewards programs aligned with workforce needs and organizational goals.

7 months

• Improved team performance through hands-on training in HR operations and benefits administration, driving service quality, accuracy, and employee satisfaction.
• Directed daily HR and benefits operations, including enrollments, eligibility, compliance, and vendor coordination, ensuring seamless program delivery and issue resolution.
• Developed and maintained HR and benefits policies, procedures, and workflows, strengthening compliance while streamlining operations and enhancing the employee experience.
• Led implementation and optimization of HRIS and benefits administration systems, increasing efficiency, data accuracy, and employee engagement with programs.
• Managed complex HR and benefits initiatives end-to-end, balancing strategic objectives with operational execution in fast-paced environments.
• Advised senior leadership on hiring, promotions, and workforce planning, aligning decisions with total rewards strategy and operational realities.

1 year 8 months

• Developed and implemented HR and benefits policies that strengthened regulatory compliance, improved program administration, and enhanced overall employee engagement.
• Delivered training on HR processes and benefits programs, increasing employee understanding, supporting career development, and driving higher participation in available offerings.
• Analyzed employee feedback and benefits utilization data to identify trends and implement improvements that enhanced workplace culture and the employee benefits experience.
• Managed employee relations matters with professionalism and confidentiality, resolving issues efficiently while ensuring consistent application of HR policies and benefits practices.
• Streamlined HR and benefits administration processes by leveraging automation and HRIS tools, reducing manual workload, improving data accuracy, and increasing operational efficiency.

3 years 7 months

• Provided direct, day-to-day support to employees on benefits programs, answering inquiries, resolving issues, and guiding individuals through plan options, enrollments, and life event changes.
• Analyzed benefits trends and employee utilization to ensure offerings remained competitive and aligned with workforce needs, improving participation and overall satisfaction.
• Delivered employee-focused training and communications on benefits programs, increasing understanding, compliance, and engagement with available offerings.
• Monitored and interpreted regulatory changes impacting benefits, applying updates to daily administration processes to ensure ongoing compliance and minimize risk.
• Administered FMLA and leave of absence programs, coordinating requests, tracking time off, and supporting employees and managers through the process with accuracy and care.
• Conducted regular audits of benefits data and plan administration, identifying and resolving discrepancies to maintain accurate records and reliable service delivery.
• Managed day-to-day relationships with vendors, insurers, and brokers, coordinating issue resolution, escalations, and service delivery to support employee needs.

11 years 6 months

• Administered end-to-end payroll processing, benefits, and HR transactions across multiple locations, ensuring accuracy, timeliness, and a consistent employee experience.
• Provided direct employee support for payroll, benefits, and HR inquiries, resolving issues related to pay, deductions, enrollments, and eligibility with attention to detail and confidentiality.
• Developed and implemented streamlined payroll and HR procedures, improving system efficiency and reducing payroll processing time while maintaining compliance and accuracy.
• Prepared and analyzed detailed reports on payroll data, employee hours, deductions, and benefits utilization to support management decision-making and audits.
• Maintained accurate and up-to-date employee records in HRIS systems, ensuring data integrity across payroll, benefits, and personnel files.
• Managed sensitive employee relations situations involving payroll discrepancies, benefits concerns, and HR issues, delivering timely resolution across multiple sites.