Jenny Dunn
Colorado Springs,CO
Summary
Dynamic professional with extensive experience in community engagement and claims analysis at CSAA Insurance Group. Proven ability to negotiate settlements and enhance stakeholder relationships while implementing effective outreach strategies. Skilled in claims investigation and team motivation, consistently achieving high satisfaction levels and fostering collaboration within diverse teams.
Overview
21
21
years of professional experience
Work History
Associate Pastor
Riverstone Chapel
06.2024 - Current
- Assisted in planning and coordinating community outreach programs to enhance church engagement.
- Supported worship services by preparing materials and assisting with setup and logistics.
- Participated in staff meetings, contributing ideas for enhancing congregation involvement and support initiatives.
- Engaged with congregants, fostering relationships to improve community connection and participation.
- Provided administrative support, including managing communication channels within the church community.
- Provided pastoral counseling to individuals seeking guidance on personal or relationship issues, promoting emotional well-being within the congregation.
- Coordinated special events such as baptisms, weddings, and funerals, providing pastoral care during significant moments in congregants'' lives.
- Provided spiritual care through visitation, counseling, and prayer.
- Conducted home visits to offer prayerful support during times of crisis or illness, demonstrating compassion towards those in need.
- Delivered dynamic sermons that effectively communicated biblical truths while addressing contemporary issues faced by today's Christians.
Connections Director
Radiant Church Assembly Of God
06.2016 - 04.2024
- Developed and executed outreach strategies to enhance community engagement and partnership opportunities.
- Collaborated with team members to coordinate events that fostered relationship-building among stakeholders.
- Managed project timelines, ensuring alignment of objectives with organizational goals and stakeholder needs.
- Provided support in drafting communication materials that effectively conveyed mission and vision to target audiences.
- Assisted in analyzing feedback from events, leading to continuous improvement of outreach initiatives.
- Conducted tours for potential new members.
- Enhanced client relationships by implementing targeted communication strategies and fostering strong partnerships.
- Created and implemented new membership onboarding initiatives.
Bodily Injury Claims Adjuster
CSAA Insurance Group, a AAA Insurer
08.2013 - 08.2015
- Evaluated complex bodily injury claims to determine liability and appropriate settlement amounts.
- Collaborated with legal teams to assess case facts and prepare for potential litigation.
- Negotiated settlements with claimants, ensuring fair compensation while minimizing company exposure.
- Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
- Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
Customer Service Supervisor
CSAA Insurance Group, a AAA Insurer
08.2009 - 08.2013
- Oversaw daily operations, ensuring adherence to service quality standards.
- Trained and mentored team members on effective service techniques and customer engagement.
- Implemented process improvements resulting in enhanced workflow efficiency.
- Resolved escalated customer issues, maintaining high satisfaction levels and loyalty.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Bodily Injury Claims Adjuster
CSAA Insurance Group, a AAA Insurer
09.2004 - 08.2009
- Analyzed medical records and accident reports to accurately assess damages and validate claims.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defendants.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Hooksett, NH11-2025
Skills
- Claims analysis
- Claims investigation and research
- Policy interpretation
- Procedure implementation
- Investigation techniques
- Claims auditing
- Planning and organization
- Team motivation
Timeline
Associate Pastor
Riverstone Chapel
06.2024 - Current
Connections Director
Radiant Church Assembly Of God
06.2016 - 04.2024
Bodily Injury Claims Adjuster
CSAA Insurance Group, a AAA Insurer
08.2013 - 08.2015
Customer Service Supervisor
CSAA Insurance Group, a AAA Insurer
08.2009 - 08.2013
Bodily Injury Claims Adjuster
CSAA Insurance Group, a AAA Insurer
09.2004 - 08.2009
Bachelor of Science - Marketing
Southern New Hampshire University
Similar Profiles
Rosy SaraoRosy Sarao
General Manager at Riverstone GP Pty Ltd trading as Riverstone Family Medical PracticeGeneral Manager at Riverstone GP Pty Ltd trading as Riverstone Family Medical Practice
Lata BukanLata Bukan
Primary School Teacher at Riverstone International school, Perne PhataPrimary School Teacher at Riverstone International school, Perne Phata
Carl GallardoCarl Gallardo
Facility Supervisor/Counselor at Riverstone Residential/Adolescent Treatment Inc.Facility Supervisor/Counselor at Riverstone Residential/Adolescent Treatment Inc.
Ben ArnoldBen Arnold
Warehouse Worker at Cobb MechanicalWarehouse Worker at Cobb Mechanical
Jeremy CalcoteJeremy Calcote
Director of People and Culture at The PLACEDirector of People and Culture at The PLACE