Jenny Duran
Frederick,CO
Summary
Professional team player, strong work ethic, dedicated employee that values integrity looking to utilize my experience and values to enhance and bring value to the customer. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
41
41
years of professional experience
Work History
FRONT OFFICE/OFFICE MANAGER
PEDIATRIC DENTAL GROUP OF COLORADO
01.1988 - Current
- Various front office/manager duties including: Maintaining OSHA/AAPD standards to ensure all office policies are met for both in-office staff and patient care according to the guidelines set forth
- Scheduling of patients and staff to ensure production
- Coordination of treatment plans with patients by discussing dental/orthodontic insurance benefits and patient responsibility and verification of such
- Marketing through local community events, school talks, thank you and referral letters and “goodies” to local orthodontists, general dentists and pediatricians
- In-house “give-away” through promotional items
- Hosting and planning annual holiday open-houses.
CUSTOMER SERVICE REPRESENTATIVE
COBE/GAMBRO LABORATORIES
01.1983 - 01.1987
- Communicate with clients/patients by accepting service related calls and coordinating service to various equipment located in hospitals/clinics and home environments.
Education
Continuing Education- In office training- OSHA Standards and Procedures, Office Policy Rocky Mountain Dental Conventions AAPD/ADA Dental Conventions -
Pomona High School
1983
Skills
- Inventory Control
- Administrative Support
- Data Entry
- Contract Administration
- Patient Services
- Coverage and Authorizations
- HIPAA Compliance
- Claims Processing
- Regulatory Compliance
Timeline
FRONT OFFICE/OFFICE MANAGER
PEDIATRIC DENTAL GROUP OF COLORADO
01.1988 - Current
CUSTOMER SERVICE REPRESENTATIVE
COBE/GAMBRO LABORATORIES
01.1983 - 01.1987
Continuing Education- In office training- OSHA Standards and Procedures, Office Policy Rocky Mountain Dental Conventions AAPD/ADA Dental Conventions -
Pomona High School
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