Jenny Flores

• Performed duplicate medical record merges with 98% accuracy using Epic reports to keep CHA Network master patient index current.
• Executed individual record merge requests with 98% accuracy, ensuring CHA Network master patient index remained current post-validation.

Monitored accuracy and integrity of electronic and manual duplicate merges.

• Ensured timely and accurate master patient index updates for identified duplicates, supporting data integrity across the organization.
• Researched and resolved multiple-patient overlays within one medical record.
• Applied a strong understanding of patient safety risks tied to unique patient identifiers.
• Coordinated with affiliated hospitals to resolve medical record mismatches through Magic Button process per CHA policy.
• Worked with Patient Access, Patient Financial Services, and Information Technology Services to resolve issues related to inaccurate patient data.
• Supported Patient Access and Patient Financial Services by analyzing duplicates and other electronic patient database inaccuracies.
• Alerted HIM Manager and relevant departments to electronic patient database inaccuracies, facilitating prompt resolution and maintaining data quality.
• Maintained communication systems for duplicate notifications and surviving numbers to support index synchronization across the organization.
• Provided follow-up details to staff and leaders to reduce duplicate errors and improve processes.
• Compiled and distributed Epic duplicate statistics reports.
• Verified amendment and documentation corrections followed established policy.
• Monitored Document Image "Unknown" scanning queues daily and resolved patient health information not linked to EHR.
• Provided backup support without supervisory presence for release of information, record processing, record retrieval, electronic and paper audits, staff and patient assistance, telephone coverage, and customer requests while adjusting hours to meet HIM operational needs.
• Supported cooperative teamwork with internal departments and external customers through flexibility and adaptation to changing needs.
• Followed CHA confidentiality, HIPAA requirements, patient privacy standards, and HIM policies and procedures.