Dedicated Customer Service Representative with proven problem-solving skills, enhancing customer satisfaction and streamlining processes. Experienced in efficiently handling inquiries and complaints, contributing to a positive customer experience.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Farm Bureau of Lafayette
Lafayette
09.2025 - Current
Assisted customers with inquiries, providing accurate information and support.
Processed transactions efficiently, ensuring timely service delivery.
Managed customer complaints, utilizing problem-solving skills to enhance satisfaction.
Maintained product knowledge to effectively address customer needs and concerns.
Head Teller
Citizens Bank of Lafayette
Lafayette
10.2022 - 08.2025
Supervised daily cash handling processes to ensure compliance with bank policies.
Trained and mentored new tellers on operational procedures and customer service excellence.
Implemented efficiency improvements in transaction processing, reducing wait times for customers.
Resolved complex customer inquiries to enhance satisfaction and loyalty.
CNA, Float Pool
Med Center at Scottsville
Scottsville, KY
07.2004 - 09.2021
Delivered compassionate patient care across multiple units, ensuring comfort and safety.
Assisted nursing staff with daily tasks, enhancing workflow efficiency and team collaboration.
Monitored vital signs and reported changes to nursing staff for timely interventions.
Trained new CNAs on best practices, promoting high standards of patient care and compliance.