Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Frye

Hartsville,TN

Summary

Dedicated Customer Service Representative with proven problem-solving skills, enhancing customer satisfaction and streamlining processes. Experienced in efficiently handling inquiries and complaints, contributing to a positive customer experience.

Overview

22
22
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Farm Bureau of Lafayette
Lafayette
09.2025 - Current
  • Assisted customers with inquiries, providing accurate information and support.
  • Processed transactions efficiently, ensuring timely service delivery.
  • Managed customer complaints, utilizing problem-solving skills to enhance satisfaction.
  • Maintained product knowledge to effectively address customer needs and concerns.

Head Teller

Citizens Bank of Lafayette
Lafayette
10.2022 - 08.2025
  • Supervised daily cash handling processes to ensure compliance with bank policies.
  • Trained and mentored new tellers on operational procedures and customer service excellence.
  • Implemented efficiency improvements in transaction processing, reducing wait times for customers.
  • Resolved complex customer inquiries to enhance satisfaction and loyalty.

CNA, Float Pool

Med Center at Scottsville
Scottsville, KY
07.2004 - 09.2021
  • Delivered compassionate patient care across multiple units, ensuring comfort and safety.
  • Assisted nursing staff with daily tasks, enhancing workflow efficiency and team collaboration.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Trained new CNAs on best practices, promoting high standards of patient care and compliance.

Education

Administrative Assistant - Administrative Assistant

Bowling Green Technical College
Bowling Green, KY
05-2002

High School Diploma -

Allen Co Scottsville High
Scottsville, KY
08.1996 - 05.2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Farm Bureau of Lafayette
09.2025 - Current

Head Teller

Citizens Bank of Lafayette
10.2022 - 08.2025

CNA, Float Pool

Med Center at Scottsville
07.2004 - 09.2021

High School Diploma -

Allen Co Scottsville High
08.1996 - 05.2000

Administrative Assistant - Administrative Assistant

Bowling Green Technical College
Jenny Frye