Jenny Garces
Dacono,CO
Summary
I am a student support professional with seven years of experience helping community college students with academic planning, career exploration, and accessing support services. I have expertise in case management and student advising, as well as in connecting students to both campus and community resources that promote persistence and graduation. I have extensive experience working with diverse and underrepresented student populations, collaborating with faculty and staff to enhance student success outcomes.working with diverse and underrepresented student populations and collaborating with faculty and staff to improve student success outcomes.
Overview
13
13
years of professional experience
Work History
Resource Specialist
Front Range Community College
09.2024 - Current
- Provide student support and resource coordination for students participating in the Gateway to College program.
- Connect students with campus and community resources to address barriers affecting academic success.
- Maintain student case notes and monitor student progress using institutional systems.
- Support students in navigating college policies, services, and academic expectations.
- Collaborate with faculty and program staff to help students remain engaged and persist toward their educational goals.
- Assist with program events, student outreach, and activities that support student retention and engagement.
- Ensure compliance with institutional policies related to student privacy and records.
Career Navigator
Community College of Denver
10.2023 - 08.2024
- Conducted student assessments to identify career interests, strengths, and goals.
- Developed individualized education and career plans to support long-term success.
- Provided guidance to students navigating academic pathways and career options.
- Maintained case documentation and tracked student progress using CRM Recruit and institutional systems.
- Connected students to community resources and employment support services.
Student Success Coach
Pueblo Community College
02.2019 - 01.2023
- Provided academic advising and case management to support student retention and progression.
- Assisted students with course planning and navigating college policies, catalog requirements, and degree plans.
- Utilized tools including Banner, Degree Works, EAB Navigate Planner, and institutional advising systems.
- Coordinated meetings with students to monitor progress and address barriers to academic success.
- Connected students with community organizations such as Catholic Charities and Single Stop for wrap-around support services.
- Investigated student concerns and worked with faculty and staff to resolve academic or program issues.
- Served as liaison with the Arts & Sciences division and attended departmental meetings.
Child Support Legal Technician
Pueblo County
02.2016 - 01.2019
- Investigated case facts and legal documentation to support child support enforcement actions.
- Prepared legal documents including court motions, responses, and case files.
- Maintained accurate case records and monitored case progress.
- Coordinated communication between clients, attorneys, and court personnel.
Assistant Manager
Walmart
11.2012 - 12.2015
- Supervised daily store operations to meet service, sales, and operational goals.
- Managed staff scheduling and delegated assignments to maintain coverage.
- Assisted customers and resolved service issues.
- Monitored inventory levels and conducted stock counts.
- Mentored employees and supported staff development.
Education
Master of Arts - Leadership, Student Affairs in Higher Education
University of Colorado Colorado Springs
Bachelor of Science - Business Management, Spanish Literature
Colorado State University Pueblo
Associate of Applied Science - Business Management
Pueblo Community College
Skills
- Academic Advising
- Student Case Management
- Student Success & Retention
- Crisis Intervention
- Career Planning
- Institutional Policy Navigation
- Student Resource Coordination
- Higher Education Systems (Banner, Degree Works, Navigate)
- Communication & Relationship Building
- Problem Solving and Critical Thinking
- Career assessment
- Cross-cultural communication
Languages
Spanish
Native or Bilingual
Timeline
Resource Specialist
Front Range Community College
09.2024 - Current
Career Navigator
Community College of Denver
10.2023 - 08.2024
Student Success Coach
Pueblo Community College
02.2019 - 01.2023
Child Support Legal Technician
Pueblo County
02.2016 - 01.2019
Assistant Manager
Walmart
11.2012 - 12.2015
Bachelor of Science - Business Management, Spanish Literature
Colorado State University Pueblo
Master of Arts - Leadership, Student Affairs in Higher Education
University of Colorado Colorado Springs
Associate of Applied Science - Business Management
Pueblo Community College