Jenny Gautier
Stanton
Summary
Results-driven Business Specialist with strong leadership abilities, known for enhancing operational efficiency and customer experience. Expertise in cross-functional collaboration and communication delivering successful project execution and strategic improvements.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Specialist Lead - Retail Operations
Kroger
04.2023 - Current
- Monitored performance metrics to identify improvement opportunities.
- Implemented communication processes and tools for enhanced task execution.
- Delivered recommendations to streamline operations and improve efficiency.
- Collaborated cross-functionally to drive initiatives enhancing customer experience.
Business Specialist – Technology & Innovation
Kroger Co.
01.2022 - 04.2023
- Developed and communicated strategic plans for technology projects.
- Defined business requirements for technical solutions to enhance operational efficiency.
- Captured customer feedback to inform product design in collaboration with stakeholders.
Business Specialist – Division Support
Kroger Co.
06.2014 - 11.2021
- Provide strategic support on business operations for 10 Kroger divisions
- Overall responsibility for establishing and maintaining relationships with division leadership
- Assist divisions level leaders in achieving operational metrics and budgets
- Develop training plans and materials for enterprise rollouts
- Collaborate with other areas of the business (compliance, marketing, merchandising)
Money Services Rollout Team
Kroger Co.
01.2012 - 06.2014
- Developed and delivered training programs on customer service and financial products.
- Oversaw comprehensive training plan for Bill Pay expansion.
- Implemented strategies to enhance customer service skills across teams.
District Front End Coordinator
Dillons/Baker’s Supermarket
10.2010 - 01.2012
- Oversaw department training and execution across 19 stores to achieve results.
- Coached store associates on Front-end best practices to enhance performance.
- Collaborated with store teams to implement Front-end programs.
- Facilitated effective communication with customers and associates to resolve issues.
- Provided strategic feedback and recommendations for improving training initiatives.
District Front-end Trainer
Dillons/Baker’s Supermarket
03.2008 - 10.2010
- Educate Front-end Supervisors on best practices and efficient behaviors
- Communicate with Store Management, Customer Service Managers, and Human Resource Coordinators to ensure participation
- Efficiently report results to the training department
Assistant Store Manager
Dillons/Baker’s Supermarket
06.2007 - 10.2010
- Addressed customer and associate needs with professionalism and respect.
- Supervised merchandise ordering and ensured proper handling procedures.
- Executed all company policies, procedures, and programs without exception.
- Communicated effectively with customers and associates to resolve issues.
Hourly Store Roles
Dillons/Baker’s Supermarket
06.1997 - 02.2007
- Front-end Department Leader
- Customer Service Clerk
- Frozen Foods Clerk
- Cashier
- Courtesy Clerk
Education
Marketing Management program -
Bellevue University
Bellevue, NE03.2006
Skills
- Highly organized
- Self-driven
- Strong written and oral communication skills
- Strong leadership skills
- Interpersonal skills
- Exceptional customer service skills
- Proficient in Microsoft Office
- Proficient in digital collaboration tools
Certification
Achieve Global certified, Achieving Results Through Genuine Leadership Modules
Affiliations
- Baker's Federal Credit Union Board of Directors (2011-2012)
- Overee logistics and operations for seasonal church events, including Vacation Bible School (2024-2025)
Timeline
Business Specialist Lead - Retail Operations
Kroger
04.2023 - Current
Business Specialist – Technology & Innovation
Kroger Co.
01.2022 - 04.2023
Business Specialist – Division Support
Kroger Co.
06.2014 - 11.2021
Money Services Rollout Team
Kroger Co.
01.2012 - 06.2014
District Front End Coordinator
Dillons/Baker’s Supermarket
10.2010 - 01.2012
District Front-end Trainer
Dillons/Baker’s Supermarket
03.2008 - 10.2010
Assistant Store Manager
Dillons/Baker’s Supermarket
06.2007 - 10.2010
Hourly Store Roles
Dillons/Baker’s Supermarket
06.1997 - 02.2007
Marketing Management program -
Bellevue University
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