Jenny Gonzalez
Sioux City,IA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Property Manager
Mosaic Business Services
Sioux City IA
08.2023 - 01.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
BANKER
WELLS FARGO
West Point NE
01.2022 - 08.2023
- Helped customers open and close accounts, apply for loans, and make financial decisions
- Educated customers on variety of products and digital solutions enhancing customer experience
- Assisted and advised customers on using online and mobile banking systems
- Responded promptly to customers queries and complaints to find solutions and diffuse tension.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
PARAPROFESSIONAL
NORRIS MIDDLE SCHOOL
08.2019 - 12.2021
- Offered students personalized educational, behavioral, and emotional support
- Supplied one-on-one attention to each student during group activities
- Observed students to help teachers identify potential learning blocks and opportunities for support
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Education
Salesperson -
Randall School of Real Estate
Omaha, NE05.2023
Diploma -
Oakland Craig High School
Oakland, NE05.2019
Skills
- Strategic Planning
- Client Relations
- Processes and Procedures
- Comparing Products
- Relationship Building
- Customer Service-Oriented
- Documentation skills
- Financial Planning
- Recordkeeping requirements
Languages
Spanish
Professional Working
Timeline
Property Manager
Mosaic Business Services
08.2023 - 01.2024
BANKER
WELLS FARGO
01.2022 - 08.2023
PARAPROFESSIONAL
NORRIS MIDDLE SCHOOL
08.2019 - 12.2021
Salesperson -
Randall School of Real Estate
Diploma -
Oakland Craig High School