Jenny Gutierrez
Buena Park,CA
Summary
Detail-oriented Server and Bartender with extensive experience in high-volume dining environments. Expertise in communication and interpersonal relations fosters positive guest experiences and efficient table management. Improved workflow and team efficiency enhance service quality, contributing to customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Bartender
DLS
Riverside , CA
03.2025 - Current
- Upsold customers from shelf to premium brands, contributing to increased sales and enhanced customer experience.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Enforced safety and sanitation standards among bar staff to ensure compliance and customer well-being.
- Managed multiple tasks simultaneously in busy setting.
- Built strong working relationships with fellow employees through effective communication, fostering a collaborative team environment.
Server
Cannataros
Chino , CA
03.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented wine selections with appropriate glasses and poured for customers to enhance dining experience.
- Prepared salads, appetizers, and desserts to expedite food service.
Bartender
Heroes Restaurant And Pub
Ontario , CA
04.2023 - 03.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Monitored customer drink levels to suggest additional purchases, enhancing customer satisfaction.
- Collaborated with team members to deliver exceptional service and improve overall guest experience.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Arranged bar supplies in stock room for quick access, ensuring smooth bar operations during peak hours.
Server Trainer
Buffalo Wild Wings
Corona , CA
04.2018 - 03.2023
- Trained waiters on menu details, memorization techniques, and effective communication skills.
- Coordinated with kitchen staff to guarantee timely order preparation and delivery.
- Recorded customer orders using cash register and point-of-sale system to ensure accuracy.
Education
High School Diploma -
Santiago High
Corona, CA06-2017
Skills
- Responsible beverage service
- Safe food handling
- Sanitation practices
- POS operation
- Cash handling
- Customer service
- Team collaboration
Timeline
Bartender
DLS
03.2025 - Current
Server
Cannataros
03.2024 - Current
Bartender
Heroes Restaurant And Pub
04.2023 - 03.2024
Server Trainer
Buffalo Wild Wings
04.2018 - 03.2023
High School Diploma -
Santiago High