Jenny Holloway
Denver,CO
Summary
Former hospitality and tech professional with a passion for people and a keen eye for improving experiences. Currently pursuing a Master's in Social Work and leveraging recent experience in geriatric healthcare and hospice settings. Seeking an internship to further grow and explore the field of social work.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
The Denver Hospice
07.2024 - Current
- Serves as the primary point of contact for individuals and families navigating hospice care, providing compassionate guidance.
- Manages referrals, ensuring all required documentation is obtained promptly.
- Improved response time by 10% within my first three months through efficient process management.
- Offers emotional support to families during difficult times, helping them cope with challenges
- Collaborates with families to ensure insurance needs are met, facilitating smooth access to care.
Activity Director
The Heights Post Acute
12.2023 - 07.2024
- Supported, encouraged and directed participation in activities and welcomed resident feedback
- Recruited, scheduled and supervised assistants and volunteers
- Collaborated with community organizations to expand resources and opportunities for residents
- Assessed individual participant needs to develop tailored activity plans that promote physical, mental, and social well-being.
Customer Insights Analyst
Evolve Vacation Rental
01.2021 - 05.2023
- Analyzed and interpreted data from CSAT, NPS, social listening, and churn/retention
- Created weekly reports detailing trends, opportunities for process improvement, and recommendations for leadership and company stakeholders
- Directed performance project, increasing company and customer alignment by conducting market and customer research, analyzing current methods, and presenting findings to all departments.
Southeast Success Specialist
Evolve Vacation Rental
01.2019 - 01.2020
- Listened empathetically to vacation rental owners concerns and questions, developing in depth strategies to increase booking performance and further customer alignment
- Leveraged data and understanding of the southeast market to set proper expectations for revenue, seasonality, and rate forecast
- Employed persuasive retention tactics to maintain partnerships and reduce company churn
- Increased performance in the southeast region by 32% YOY and retained 250+ owners.
Guest Services
Hyatt Hotels
01.2019 - 05.2019
- Managed front desk operations by conducting check ins, check outs, and concierge services
- Provided excellent, individualized service to both guests and unit owners utilizing service recovery strategies.
Education
Bachelor of Arts (B.A.): Communication Studies -
University of Georgia
Masters of Social Work -
Louisiana State University
05.2026
Timeline
Admissions Coordinator
The Denver Hospice
07.2024 - Current
Activity Director
The Heights Post Acute
12.2023 - 07.2024
Customer Insights Analyst
Evolve Vacation Rental
01.2021 - 05.2023
Guest Services
Hyatt Hotels
01.2019 - 05.2019
Southeast Success Specialist
Evolve Vacation Rental
01.2019 - 01.2020
Bachelor of Arts (B.A.): Communication Studies -
University of Georgia
Masters of Social Work -
Louisiana State University
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