JENNY INGUIL
Queens,NY
Summary
- Detail-oriented Business Administration – Health Management student with a strong foundation in accounting, finance, and office administration.
- Skilled in financial record-keeping, data entry, and document management, ensuring accuracy and compliance.
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook for data analysis, reporting, and business communication.
- Experience assisting businesses in financial operations, including processing invoices, handling payroll, and maintaining financial records.
- Strong problem-solving, analytical, and organizational skills, with the ability to multitask efficiently.
- Bilingual: Fluent in Spanish and proficient in English.
- Valid Driver’s License.
Overview
14
14
years of professional experience
Work History
Customer Service Representative – Financial Depart
LaGuardia Community College, Long Island City
01.2025 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager's Assistant
Spazio Beauty Salon
08.2014 - 02.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Fugaz Music Entertainment
04.2011 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate in Science - Business Administration – Health Management
LaGuardia Community College
Long Island City, NY06.2025
Skills
- Accounting & Financial Record-Keeping
- Accounts Payable & Receivable
- Payroll Processing & Expense Tracking
- Bank Reconciliation & Financial Reporting
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Administrative Support & Data Entry
- Customer Service & Communication
- Time Management & Attention to Detail
- Bilingual: Spanish & English
- Customer service
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Training
- Principles of Accounting I & II – Covers the accounting cycle, financial statement preparation, adjusting entries, and internal controls.
- Financial Accounting – Focuses on analyzing and recording financial transactions, preparing balance sheets, and income statements.
- Managerial Accounting – Includes budgeting, cost analysis, and decision-making techniques for business planning.
- Business Law – Examines contracts, corporate finance laws, and legal regulations affecting businesses.
- Microeconomics & Macroeconomics – Analyzes supply and demand, market structures, economic growth, and fiscal policies.
- Principles of Management – Covers leadership, organizational structures, and financial decision-making in businesses.
- Electronic Health Records – Explores administrative and financial management in healthcare settings.
Timeline
Customer Service Representative – Financial Depart
LaGuardia Community College, Long Island City
01.2025 - 02.2025
Manager's Assistant
Spazio Beauty Salon
08.2014 - 02.2020
Assistant Manager
Fugaz Music Entertainment
04.2011 - 06.2014
Associate in Science - Business Administration – Health Management
LaGuardia Community College