Jenny J Tsukayama
Kailua
Summary
Dynamic IT Project Manager with proven success at Bank of Hawaii, adept in program development and stakeholder communication. Expert in managing large-scale projects, implementing strategic changes, and fostering cross-functional collaboration. Recognized for enhancing project outcomes through effective risk management and team leadership, driving significant improvements in project delivery efficiency.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
IT Project Manager
Bank of Hawaii
Honolulu
07.2019 - Current
- Managed large-scale IT projects from conception to completion, meeting all deadlines.
- Facilitated stakeholder meetings to gather requirements and align project objectives.
- Developed comprehensive project plans, including timelines and resource allocation strategies.
- Identified potential risks and implemented effective mitigation strategies.
- Coordinated software testing phases, ensuring quality assurance throughout projects.
- Utilized project management tools to track progress and communicate updates efficiently.
- Collaborated with departments to resolve conflicts and issues promptly.
- Communicated regularly with stakeholders about project scope changes and resource adjustments.
Program Manager
HMSA
Honolulu
11.2017 - 07.2019
- Manage multiple high-level, mission-critical, cross-departmental programs and projects, from design through implementation, with guidance from executive sponsors.
- Provide work direction and leadership to project team, including scheduling and assignment of work and review of individual project efforts.
- Implement and manage project changes and interventions to achieve project output.
- Create and foster working relationships with internal, external, and business owner to facilitate program success.
- Interacted with customers and clients to identify business needs and requirements.
Enterprise Business Analyst
HMSA
Honolulu
02.2015 - 11.2017
- Elicit business requirements from various stakeholders enterprise-wide.
- Developed business requirements for system applications required to improve existing work processes.
- Receive high-level requirements to develop detailed requirements with prioritized high-level to low-level items for implementation.
- Gather and analyze information, such as business trends and strategic assumptions for business owner review.
- Facilitate planning sessions with management to align program efforts with corporate strategic goals in over to deliver tactical results.
Underwriting Assistant
FICOH
Honolulu
11.2012 - 02.2015
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review, acceptance or denial of new or renewal business by providing quotes to insurance brokers.
- Supported and help grow Lloyd of London book of business from under $1 million to $3 million book of business.
- Underwrote Lloyd of London policies for E&S insurance from property, to general liability, to hurricane, and lava coverage.
Education
Bachelor of Arts - Economics and Political Science
University of Hawaii at Manoa
Honolulu, HI05.2011
Skills
- Project management
- Documentation proficiency
- Stakeholder communication
- Cross-functional collaboration
- Requirement elicitation
- Change management
- Strategic planning
- Team leadership
- Stakeholder management
Certification
Project Management Professional (PMP)
Certified Scrum Master (CSM)
Timeline
IT Project Manager
Bank of Hawaii
07.2019 - Current
Program Manager
HMSA
11.2017 - 07.2019
Enterprise Business Analyst
HMSA
02.2015 - 11.2017
Underwriting Assistant
FICOH
11.2012 - 02.2015
Bachelor of Arts - Economics and Political Science
University of Hawaii at Manoa