Jenny Klippel
Richfield,WI
Summary
Seasoned Service Center Supervisor with experience leading, training and improving service center operations. Unique skill set includes agency and underwriting with both sales and service. Strengths include strong communication skills, ability to resolve customer complaints promptly and effectively, and proficiency in managing a diverse team.
Overview
28
28
years of professional experience
4
4
Certifications
Work History
Service Center Supervisor
West Bend Insurance
West Bend , WI
07.2016 - Current
- Lead team of licensed commercial line insurance agents in daily policy servicing.
- Developed and trained staff on customer care processes to improve service delivery and customer satisfaction.
- Ensured compliance with state and company underwriting standards.
- Monitored call quality and customer service metrics to identify improvement areas and implement solutions.
- Identified opportunities for efficiencies and implemented solutions.
- Responsible to grow book of business through selling service to agency partners.
Commercial Lines Underwriter
West Bend Insurance
West Bend, WI
05.2011 - 07.2016
- Underwrote small commercial accounts in Illinois territory for new and renewal business.
- Cultivated partnerships with agent partners to ensure efficient underwriting processes.
Service Center Representative
West Bend Insurance
West Bend, Wisconsin
02.2008 - 05.2011
- Educated customers on the importance of maintaining adequate insurance coverage.
- Educated clients on coverage options and benefits of different policies.
- Assisted in developing the Customer Care team through agency visits to expand client base.
Marketer
Wausau Signature Agency
Milwaukee, WI
07.2003 - 02.2008
- Secured coverage with carrier partners by negotiating terms and conditions.
- Worked closely with support staff to create proposals for presentations.
- Received nomination for presidential award due to outstanding performance.
Account Representative
Wausau Signature Agency
07.2003 - 08.2006
- Generated new business and serviced existing book of business.
Divisional Administrator
Kohl's Department Stores
06.2000 - 07.2003
- Worked directly with VP/Divisional Merchandise Manager and housewares buying offices along with internal advertising staff to develop and coordinate weekly tab advertising.
- Analyzed ads for productivity and recommendations for subsequent ads.
Marketing and Advertising Coordinator
Sunstone Financial
Milwaukee, WI
01.1998 - 06.2000
- Coordinated production of mutual fund marketing materials and shareholder communications for Sunstone's clients, ensuring alignment with client branding and messaging.
- Directed copywriting, design and typesetting to the client's specifications; proofreading; and overseeing the print production process, including maintaining budgets.
Education
Business Administration - Marketing - Marketing And Communications
University of Wisconsin-Milwaukee
Milwaukee12-1997
Skills
- Customer service
- Team leadership
- Staff training
- Sales support
- Relationship building
- Communication skills
Certification
Property and Casualty and Life and Health Licensed Agent
Timeline
Service Center Supervisor
West Bend Insurance
07.2016 - Current
Commercial Lines Underwriter
West Bend Insurance
05.2011 - 07.2016
Service Center Representative
West Bend Insurance
02.2008 - 05.2011
Marketer
Wausau Signature Agency
07.2003 - 02.2008
Account Representative
Wausau Signature Agency
07.2003 - 08.2006
Divisional Administrator
Kohl's Department Stores
06.2000 - 07.2003
Marketing and Advertising Coordinator
Sunstone Financial
01.1998 - 06.2000
Business Administration - Marketing - Marketing And Communications
University of Wisconsin-Milwaukee