Jenny Le
Portland,OR
Summary
Detail-oriented professional with strong time management and multitasking abilities. Proven track record in effective client support and conflict resolution, enhancing organizational efficiency and ensuring customer satisfaction. As well as being highly motivated and eager to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively. unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Great Harvest Bread Co.
Clackamas, Oregon
12.2022 - 09.2024
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries and provided accurate information regarding products and services.
- Interacted with customers to identify needs, resolve issues, and provide tailored product information.
- Educated customers about product ingredients and sourcing practices.
- Documented customer interactions and transactions to enhance service quality and inform future support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Coordinated with team members to optimize inventory management and ensure product availability.
- Mentored junior team members and managed employee relationships.
Barista
royal tea
Portland, Oregon
01.2020 - 07.2020
- Prepared and served a variety of specialty teas and beverages.
- Maintained cleanliness and organization of the tea preparation area.
- Engaged with customers to provide exceptional service and recommendations.
- Collaborated with team members to ensure smooth daily operations.
- Operated cash register and processed customer transactions efficiently.
- Managed inventory levels and restocked supplies as needed.
- Assisted in creating seasonal drink menus to enhance customer experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Receptionist
Lee automotive
Portland, Oregon
05.2025 - 09.2025
- Directed incoming calls to appropriate staff, ensuring efficient communication.
- Scheduled appointments efficiently for service and maintenance requests.
- Maintained accurate customer records in database, supporting streamlined operations.
- Supported administrative tasks, including filing and organizing documents effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted staff members with administrative tasks including typing letters, filing documents, and scanning and copying documents.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Resolved customer inquiries and complaints, ensuring satisfaction through timely solutions.
Family Babysitter
Lynch Family
Eugene, Oregon
02.2025 - 06.2025
- Supervised children's daily activities and ensured safety during playtime.
- Prepared healthy meals and snacks for children according to dietary preferences.
- Organized educational games and activities to promote learning and creativity.
- Maintained regular communication with parents to update them on children's behavior and progress.
- Supported homework completion and guided children through school assignments to enhance understanding.
- Maintained a clean and organized play environment for children to enjoy.
- Implemented bedtime routines to ensure children settled down peacefully at night.
- Coordinated schedules for outings, appointments, and playdates to ensure smooth daily routines.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Organized activities such as arts and crafts, games, outdoor play, music, and reading stories.
- Used organization and time management skills to multitask and keep children on set schedules.
Education
Bachelor of Arts - Political Science And Legal Studies
University of Oregon
Eugene, OR06-2027
High School Diploma -
La Salle Catholic College Prepratory
Milwaukee, OR06-2023
Skills
- Organizational efficiency
- Meeting preparation
- Client support
- Effective communication
- Verbal and written communication
- Multitasking and prioritization
- Time management
- Task prioritization
- Conflict resolution
- Team collaboration
- Professional demeanor
- Performance improvement
- Customer service
- Organization skills
- Problem resolution
- Order taking
- Cleanliness
- Team player
- Speedy and efficient
- Adaptive and creative
- Friendly and outgoing
- Multitasking and organization
- Food preparation
- Safe food handling practices
- Cash register operation
Languages
Vietnamese
Professional
Spanish
Elementary
Timeline
Receptionist
Lee automotive
05.2025 - 09.2025
Family Babysitter
Lynch Family
02.2025 - 06.2025
Customer Service Representative
Great Harvest Bread Co.
12.2022 - 09.2024
Barista
royal tea
01.2020 - 07.2020
Bachelor of Arts - Political Science And Legal Studies
University of Oregon
High School Diploma -
La Salle Catholic College Prepratory