Jenny Lieto
Epic Application Manager
Gaylord,MI
Summary
Enthusiastic Application Manager- who is also an RN - eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of implementation processes and post go-live support models. Motivated to learn, grow and excel in a leadership role at the intersection of Health and Technology.
Overview
9
9
years of professional experience
Work History
Epic Certified Application Manager
Trinity Health
Livonia, MI
07.2023 - Current
- Optime Certified Application Manager of 14 application coordinators responsible for the implementation and support of the Epic perioperative module
- Managed resources, implementation tasks, project timelines, vendor relationships, and support model for the application
- Mentored team members, providing guidance on best practices in application management techniques and strategies
- Championed change initiatives within the organization by advocating for best practices that improve operational efficiency
- Fostered a culture of continuous improvement within the team, emphasizing the importance of collaboration and learning from past experiences
Epic Certified Senior Application Coordinator
Trinity Health
Livonia, Michigan
09.2018 - 07.2023
- Served Inpatient Orders/Provider Documentation team in interim leadership capacity as needed, facilitated team and project meetings, project management, and escalation resolution
- Defined EHR process workflows through meetings with stakeholders and executive leadership
- Responsible for providing primary support and expertise during enterprise-wide Epic EHR implementation across 90 hospitals in 22 states
- Coordinated issues that arose for Inpatient Orders/Provider Documentation Team and provided subject matter expertise with comprehensive knowledgeable in policies, procedures, and business operations
- Collaborated closely with program leadership to drive strategy through development and implementation of new processes and team support
Senior Clinical Application Analyst
Trinity Health
Livonia, MI
11.2016 - 09.2018
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions including escalation resolution while on-call
- Served as customer support liaison, fielding technical support concerns and guiding users through proper use of applications
- Streamlined information systems, using lean six sigma methodology to smooth and simplify team processes
- Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality
Registered Nurse
Promedica Toledo Hospital
Toledo, Ohio
11.2014 - 11.2016
- Epic Superuser - Identified gaps in knowledge for physicians and nurses during McKesson to Epic implementation. Provided at the elbow support and training as necessary.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Education
Bachelor of Science - Nursing
University of Toledo
Toledo, OH08.2014
Skills
- Epic Optime Certification
- Epic Anesthesia Certification (in progress April 2024)
- Epic Inpatient Orders Certification
- Epic HOD Certification
- Epic Badges - Core Analyst, Usability, Alternatives, BPAs, Data Courier Mover
- Epic Nurse & Physician Superuser
- Epic Physician End User Training Experience
- Lean Six Sigma Green Belt
- ITIL Course Participant
- athena Advanced Workflow & athenaCollector Superuser
Accomplishments
- Enterprise Readiness Adoption Team lead
- Application Team Liaison for Enterprise-Wide Clinical Excellence Councils
- Enterprise Clinical Content Design Group lead with presentations to Governance Councils
- Team lead for multiple application owned areas: Analytic tools, Security, Clinical Decision Support, Order Reconciliation, Admission/Transfer/Discharge Orders, Change Control, Nova Upgrades
- Patient Safety Program Wide Team Lead
- Optimization Process Program Wide Team Lead
- Facilitation of Go-Live Physician Operational Huddles
- Ongoing team support, creation and education of team/project wide standard operating procedures including Onboarding, ServiceNow Support, On Call, Optimization Enhancements, and Patient Safety processes
- Living Our Values Table Facilitator (mission integration initiative)
- Data Courier including during Upgrades & Mass Migration
- Go-Live Triage/Escalation Team Lead
- Enterprise SharePoint Site Administrator
- ServiceNow Knowledge Librarian
- Delivered program-wide Town Hall presentation on effective communication strategies
Timeline
Epic Certified Application Manager
Trinity Health
07.2023 - Current
Epic Certified Senior Application Coordinator
Trinity Health
09.2018 - 07.2023
Senior Clinical Application Analyst
Trinity Health
11.2016 - 09.2018
Registered Nurse
Promedica Toledo Hospital
11.2014 - 11.2016
Bachelor of Science - Nursing
University of Toledo