Jenny Lin

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
• Oversaw schedule to manage appointments of new and existing clients.
• Established strong client relationships through exceptional customer service and communication skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.