JENNY LOPEZ
NORDSTROM
Lombard,IL
10
years of professional experience
Results-driven bilingual customer service and sales professional with over 10 years in retail and client relations. Expertise in building customer relationships, addressing needs, and achieving sales objectives in fast-paced environments. Recognized for top sales performance and exceptional service. Skilled in phone communication, appointment coordination, problem-solving, and staff training, ready to contribute a customer-focused approach.
Work History
Children's Department Sales Representative
7 Months- Delivered personalized customer service by identifying individual needs and recommending suitable products to enhance customer satisfaction.
- Provided personalized customer service by identifying individual needs, preferences, budget, and lifestyle to recommend appropriate products.
- Earned customer recognition for exceptional service, effectively resolving issues and creating a welcoming experience.
- Built rapport with customers and confidently communicated product features, benefits, availability, and purchasing options.
- Handle customer questions and concerns professionally while working toward effective solutions.
- Manage multiple customers and departmental responsibilities while maintaining a polished, organized, and service-focused environment.
- Trained new associates on selling techniques, service expectations, and store procedures.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management during high traffic hours.
Stock & Accessories Processing Associate
2 Years 5 Months- Processed and organized high volumes of merchandise, ensuring accuracy and detail to enhance inventory management.
- Maintained organized stock areas, ensuring merchandise accessibility to support timely sales-floor operations.
- Worked efficiently under time-sensitive conditions while balancing multiple operational priorities.
- Collaborated with sales associates and management to prepare merchandise, enhancing customer service and satisfaction.
Stock Merchandiser
1 Year 4 Months- Processed high-volume shipments accurately, ensuring organized inventory for efficient retrieval.
- Maintained product quantities and prepared merchandise for shipment, facilitating timely inventory turnover.
- Arranged stock areas systematically for easy access. efficiently while working under time-sensitive conditions.
Assistant Store Manager
6 Years- Delivered exceptional customer service by identifying customer needs, answering questions, providing recommendations, and assisting customers throughout the purchasing process.
- Coached sales associates on 4-Step Selling Technique and customer engagement strategies to enhance sales performance and email enrollment.
- Motivated employees and monitored performance to align with store sales goals while developing strategies that increased customer engagement.
- Trained and onboarded new employees on customer service standards, sales techniques, company procedures, and daily operations.
- Delegated responsibilities and prioritized daily tasks to maintain efficient store operations and a positive customer experience.
- Addressed customer concerns and implemented effective solutions to uphold a welcoming environment and improve customer satisfaction.
- Communicated operational updates, business needs, and store performance to upper management and corporate leadership.
- Adapted quickly to changing business needs, promotions, policies, and operational procedures.
Sales Associate / Temporary Optical Technician
4 Months- Provided personalized eyewear recommendations by identifying customer preferences and needs.
- Contacted patients to confirm appointments, ensuring clarity and professionalism in scheduling communications.
- Assisted customers with insurance and copay details, clarifying applicable costs for informed decision-making.
- Provided tailored eyewear recommendations by assessing customer preferences and needs for optimal satisfaction.
- Maintained professionalism and confidentiality while handling customer and health-related information.
Education
- Fashion Merchandising
Skills
Consultative & Needs-Based Selling
Sales Goal Achievement
Proven sales performance
Customer Relationship Building
Sales Loss Mitigation
Customer Service & Conflict Resolution
Client Needs Assessment
Customer-facing experience
Professional Phone Communication
Customer follow-up
Attention to Detail
Multitasking & Time Management
Appointment management
Lead management
Retail Inventory Control
Team management
Team leadership
Organizational skills
Accomplishments
- Nordstrom leadership recognition: highlighted for an exceptional customer experience and going above and beyond to resolve a customer's gift-card issue.
Personal Information
Title: CUSTOMER SERVICE & SALES PROFESSIONAL | LEASING ASSOCIATE CANDIDATE
Timeline
Children's Department Sales Representative
NORDSTROM
03.2026 - CurrentRead More
Stock & Accessories Processing Associate
NORDSTROM LAST CHANCE
10.2023 - 03.2026Read More
Stock Merchandiser
WINDSOR FASHIONS
07.2022 - 11.2023Read More
Sales Associate / Temporary Optical Technician
PEARLE VISION
01.2018 - 05.2018Read More
Assistant Store Manager
WINDSOR FASHIONS
06.2016 - 06.2022Read More
COLLEGE OF DUPAGE
from Fashion Merchandising
Read More