Jenny Mancha
Merced,CA
Summary
Dynamic Retail Merchandiser with proven expertise in team leadership, conflict resolution, and innovative merchandising strategies. Committed to enhancing customer satisfaction and driving sales through effective product placement and strong relationship-building. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Retail Merchandiser
Lowes Home Improvment
Merced, California
04.2022 - Current
- Organized merchandise displays to enhance customer engagement and product visibility.
- Collaborated with store management to optimize inventory levels and product placement.
- Assisted in training new team members on merchandising standards and best practices.
- Resolved customer inquiries regarding product locations and availability promptly.
- Updated store planograms in collaboration with management.
- Assisted customers in selecting appropriate merchandise for their needs.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Developed and implemented innovative merchandising strategies to maximize sales.
- Built effective partner store relationships to improve customer satisfaction.
Retail Sales Associate
Ross Dress for Less
Merced, California
07.2016 - 07.2020
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated product features to customers.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Inspected purchased items for defects before handing them over to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Used product knowledge to suggest items to match client needs.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ11-2025
Skills
- Team leadership
- Conflict resolution
- Goal setting
- Customer service
- Quality improvement
- Task prioritization
- Multitasking capacity
- Decision-making
Timeline
Retail Merchandiser
Lowes Home Improvment
04.2022 - Current
Retail Sales Associate
Ross Dress for Less
07.2016 - 07.2020
Bachelor of Science - Health Administration
University of Phoenix