Jenny Manso
Riverview,FL
Summary
Store manager and operations leader with a background in sales, customer service, and team development. Brings hands-on experience with scheduling, inventory control, complaint resolution, training, and daily workflow management, supported by bilingual communication and a steady focus on service quality and store efficiency.
Overview
15
15
years of professional experience
Work History
Bilingual Dispatch/Customer Service Representative
CEMEX
Temple Terrace, FL
08.2025 - Current
- Coordinate concrete deliveries with customers, drivers, and job sites to keep orders on schedule.
- Answer customer calls, take orders, confirm delivery details, and provide updates on arrival times.
- Adjust dispatch schedules when orders, traffic, or job site need change.
- Communicate with drivers and customers to resolve delivery issues promptly.
- Maintain accurate order information and records while handling a high volume of calls.
- Resolved customer complaints related to service issues or delays.
- Process customer payments and maintain accurate payment records.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Store Manager
HomeGoods
Jacksonville, Florida
05.2023 - 03.2025
- Managed daily store operations and ensured an efficient workflow.
- Trained and supervised team members to improve customer service quality.
- Resolved customer complaints and provided effective solutions promptly.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented visual merchandising strategies that increased product visibility and sales.
- Maintained inventory levels and conducted regular stock audits.
- Enforced store policies and procedures to ensure compliance and safety.
- Facilitated team meetings to communicate goals and motivate employees.
- Recruited, trained and supervised new employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Operations Manager
HomeGoods
Jacksonville, FL
06.2018 - 05.2023
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Oversaw scheduling and staffing to meet business needs during peak hours.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented process improvements to streamline workflows and minimize operational delays.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated inventory management and restocking procedures to ensure product availability.
- Monitored processes, team performance, and customer service to identify and implement efficiency enhancements.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Coordinator
HomeGoods
Jacksonville, FL
01.2012 - 06.2018
- Coordinated inventory management and stock replenishment to maintain optimal stock levels.
- Assisted in planning and executing store layout changes to improve customer flow.
- Facilitated communication between departments for operational efficiency.
- Supported training sessions for new employees on store procedures to ensure consistency in operations.
- Organized merchandise displays to enhance customer experience.
- Resolved customer complaints in a timely manner while upholding company standards.
Skills
- Customer service
- Bilingual communication
- Complaint resolution
- Conflict resolution
- Time management
- Inventory management
- Visual merchandising
- Process improvement
- Staff training
- Recruitment and hiring
- Team building
- Team development
- Positive demeanor
Languages
Spanish
Timeline
Bilingual Dispatch/Customer Service Representative
CEMEX
08.2025 - Current
Store Manager
HomeGoods
05.2023 - 03.2025
Operations Manager
HomeGoods
06.2018 - 05.2023
Coordinator
HomeGoods
01.2012 - 06.2018