Jenny Marie Castro
Claremont,CA
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
16
16
years of professional experience
Work History
Project Manager
BRIDGE Housing Corporation
04.2024 - Current
- Manage the permanent finance conversion of a $45.4MM seventy-unit Permanent Supportive Housing project in Pasadena, CA and a $52MM sixty-four-unit Affordable Housing project in Boyle Heights, CA
- Managed the construction finance closing of a $73.3MM ninety-five-unit Permanent Supportive Housing project in Los Angeles, CA
- Manage all aspects of construction management to include RFI, change orders, draws and development budget
- Manage all phase of development including initial financial feasibility analysis, develop and maintain project proformas, overseeing design development, entitlement/permitting phase, securing all necessary financing, procuring, and contracting with all third parties and overseeing construction phase
- Manage all aspects of finance developments; identifying funding sources and completing loan/funding applications; secure predevelopment, construction, and permanent financing; complete FHLBSF AHP disbursement requests
- Manage the construction process: select and negotiate contract with contractors; monitor construction team; work with Construction Manager on all construction matters
- Manage transition to operations; coordinate with Property Management, the Service Provider and Project funders on project punch-walks, lease-ups, and construction budget close-outs
- Evaluate feasibility through coordination of physical, market and financial due diligence activities, solicit bids from consultants and contractors, evaluate proposals, coordinate design team selection, work with design team on all phases of design plan, and negotiate contract terms and price
- Supervise Project Administrator and Senior Project Administrator with Placed in Service submissions
- Create and maintain detailed project proforma, reports and manage project budgets throughout the development process, work with supervisor to obtain all debt, equity, and soft sources of finance; document loan and partnership terms and obligations, prepare funding applications for local, state, and federal funding including tax credits and tax-exempt bonds
Director of Operations
Innovative Housing Opportunities
09.2023 - 04.2024
- Performed critical operations, human resources, budgeting, board-employee-corporate governance, information technology, facilities, and communications duties as a member of the Executive Leadership Team
- Worked closed with Chief Executive Officer and Chief Financial Officer as member of Executive Leadership Team
- Managed Executive and Operations budget
- Led the development of the organization's Cybersecurity Policy, which includes implementing enhanced security protocols across all departments and developing a Cybersecurity training schedule through ThreatProtector
- Worked closely with Executive Leadership and Senior Management Team to increase efficiencies and impart risk management across departments to ensure organizational strategic plan, core values, and operating capabilities are executed and maintained at the highest level
- Built and led the daily operations of the headquarters corporate office
- Built and ran cadence for leadership meetings, Board meetings, and offsite leadership and corporate activities
- Supported cross-functional strategic initiatives, facilitated special projects, and ensured execution of action items
- Hired, trained, and supervised Office Coordinator
- Reviewed bi-weekly payroll with Controller, managed employee benefits, streamlined employee performance evaluations and managed recruitment and succession planning
- Managed staff onboarding and offboarding
- Worked cross-functionally and collaboratively with Executive Leadership Team, Senior Management Team, and the Board of Directors to build staff and organizational capacity by implementing strategic plan initiatives and leading Human Resources, Operations and Administration
- Executed operational projects that propel business sustainability and continuity
- Operated at a tactical, strategic, and operation level, overseeing projects that do not neatly fit within the organizational chart or that fell between departments or leadership areas of responsibility
- Worked with the Real Estate Development Department on policies, procedures, and workflow processes, reviewed draw workbooks, implemented Asana for project tracking, and created and implemented a new Real Estate Pipeline Dashboard
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Executive Administrator
Innovative Housing Opportunities
02.2023 - 09.2023
- Operated at a tactical, strategic, and operation level, overseeing projects that do not neatly fit within the organizational chart or that fall between departments or leadership areas of responsibility
- Proactively followed up with the Leadership Team to ensure goals were achieved, and if not, determined why and provided actionable recommendations for improvement
- Promoted team integration as well as cross-functional communication and collaboration
- Managed key relationships and built a process to track and nurture key stakeholders, investors, and clients
- Tracked high-priority initiatives to identify any/potential obstacles
- Met with the Board of Directors for business updates
- Consulted with departmental heads to compile data from departmental reports into one Board report
- Organized and coordinated company events such as groundbreaking and Board-Staff retreats
- Oversaw office facilities and services vendors/consultants
- Managed and maintained inventory of office supplies; ordered new supplies as needed
- Functioned as an extension of the CEO and information funnel, filtered, and facilitator with internal and external stakeholders
- Assessed all inquiries directed to the Executive Team and determined priority and the proper course of action
- Triaged all incoming requests for the Executive Director's time and worked collaboratively to ensure calendar is aligned with the organization's priorities
- Managed and maintained the CEO's schedule, appointments, and travel arrangements
- Assisted the CEO in defining, implementing, and revising operational policies and guidelines for the organization
- Proactively followed up with the Executive Leadership Team and Senior Management Team to ensure goals were being achieved, and if not, determined why and provided actionable recommendations for improvement
- Promoted team integration as well as cross-functional communication and collaboration
- Managed key relationships and built a process to track and nurture critical stakeholders, investors, and clients
- Tracked high-priority initiatives to identify any potential obstacles
- Met with the Board of Directors for business updates
- Consulted with departmental heads to compile data from departmental reports into one Board report
- Organized and coordinated company events and retreats
- Managed office facilities and service vendors/consultants' contracts
- Managed and maintained inventory of office supplies; ordered new supplies as needed
- Other duties as assigned
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Managed key executive office staff and prioritized workloads.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Served as a trusted advisor to executives providing guidance and support in strategic decisionmaking.
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Planned both internal and external events and staff trainings.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Fostered positive working relationships with cross-functional teams through excellent interpersonal skills and clear communication.
- Reduced expenses for the organization by negotiating vendor contracts and monitoring departmental budgets.
- Boosted employee morale with the coordination of team-building events, recognition programs, and staff celebrations.
- Collaborated with HR to streamline onboarding processes for new hires resulting in reduced timetoproductivity.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes.
Project Manager 2
Skid Row Housing Trust
09.2019 - 02.2023
- Project managed permanent financing closing with legal counsel, financial consultant, construction lender, equity investor, permanent lender, and local, city, and state lenders for three HHH LIHTC permanent supportive housing projects in the City of Los Angeles, which involves extensive collaborations with debt lender, equity lender, and soft lenders to reach and implement solutions to all risks with permanent financing closing
- In collaboration with property management, intensive case management, and external partners to lease up units in these three HHH LIHTC permanent supportive housing projects
- Worked to process construction draws and payment applications
- Managed seven pre-development projects, totaling a development budget of approximately $268 million and approximately 482 units in the pipeline
- Work includes submitting funding applications (including LACDA NOFA, VHHP, AHSC, IIG, PBV, AHP, TCAC 4% and TCAC 9%), entitlements research, updating proformas, managing costs and expenses and design coordination with project architects and design team
- Provided support with predevelopment loan closings, including collaborating with attorneys, lenders, investors, and escrow and title companies in coordinating and delivering due diligence, legal, and financial documents
- Closed two predevelopment loans totaling $2.5 million, applied for and received an FHLBSF AHP award for $900,000, a TCAC 9% award, and 50 HACLA Public Based- Vouchers
- Coordinated with the design team, including the architect, general contractor, design consultants, and construction managers, throughout the construction design process for one project
- Updated project developmental timelines and construction budgets
- Administered predevelopment funding, which includes assembling predevelopment draws to submit to public and private funding partners, responding to funders' questions, managing the development budget, and managing loan reporting requirements
- Managed RFI, attended OAC meetings, and participated in value engineering
- Consult with Skid Row Housing Trust Board and internal departments (accounting, asset management resident programs, and property management), architects, development team consultants, and government agencies
- Managed RAD Conversions applications for 4 SRO properties and approximately 281 units
- Project managed completion of AHP Initial Monitoring Review for two properties, repairs for the re-occupancy of a 47-unit vacant SRO building, and implementation of Job Cost in Yardi
- Searched for acquisition opportunities
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Director of Corporate Administration & Project Management Office
Skid Row Housing Trust
09.2016 - 08.2019
- Managed and implemented corporate-wide and organizational-wide strategic initiatives and operational projects through the Project Management Office
- Supervised a four-member Administration Department
- Supervised centralized operations for the headquarters office
- Created and prepared administrative policies and procedures
- Collaborated with and worked with the Human Resources Manager and VP of Property Management on agency-wide safety and corporate training programs
- Developed and managed the annual budgets of the Administration Department and Executive Office
- Provided administrative support to the Skid Row Housing Trust Board Meetings, Board Committees meetings, and any Ad-hoc committees
- Recorded, prepared, and maintained minutes, resolutions, and other corporate documents
- Worked with the Chief Operating Officer on a cross-departmental team to address various organizational projects and property site reviews
- Provided oversight to Resident Services Department Program Managers with supervision and budget management
- Provided oversight to property management, facilities, and administration staff, including supervision, budget management, and review and approval of property repair proposals
- Coordinated and project-managed agency-wide safety training programs with the Human Resources Manager
- Project coordinated Records Management, Policies and Procedures, Risk Management, and Business Continuity
Administration Manager
Skid Row Housing Trust
08.2011 - 08.2016
- Created and prepared administrative policies and procedures
- Analyzed internal processes and recommended and implemented procedural and policy changes to improve operations
- Ensured that head office standards are followed and up to date
- Supervised the Receptionist and Parking Lot Attendant
- Interviewed, hired, and trained department staff
- Planned, assigned, and directed departmental work
- Appraised performances and disciplined departmental staff
- Coordinated repairs for office equipment
- Obtained approvals, generated purchase orders, and purchased agency-wide and departmental computer hardware, software, copier toner cartridges, and ink cartridge supplies
- Worked with Chief Administration Officer and Human Resources Manager to plan, organize, schedule, and coordinate company-wide employee safety training programs in the agency's Illness and Injury Prevention Plan
- Provided all logistical and document preparation support for the Skid Row Housing Trust Board of Directors meetings and Piece by Piece Board of Directors
- As assigned, recorded, prepared, and maintained minutes for Board and Board Committee meetings
- Maintained and archived resolutions and other corporate documents
- Continued to fulfill all responsibilities as Executive Assistant to the Chief Executive Officer
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
Executive Assistant
Skid Row Housing Trust
01.2009 - 07.2011
- Provided full high-level administrative support to ensure that the office of the Executive Director operated efficiently
- Provided administrative support to and assisted with special projects assigned by the Executive Director
- Recorded, prepared, and maintained minutes for the Executive Team, Senior Staff, and Leadership Team
- Maintained the Executive Director's calendar and scheduled meetings
- Prepared detailed travel itineraries for the Executive Director
- Planned and managed logistics for corporate events
- Procured office supplies for HQ office and Resident Services Department
- Maintained and updated volunteers, donors, and grants database in Exceed
- Created and mailed donor recognition letters and assisted with mass mailings for annual corporate giving campaigns
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Education
Master of Business Administration -
Woodbury University
Burbank, CA05-2009
Master of Science - Health Care Management
California State University, Los Angeles
Los Angeles, CA06-2007
Bachelor of Arts - Political Science with a Minor in Business Administration
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA12-2001
Associate of Arts - Liberal Studies
East Los Angeles College
Monterey Park, CA05-1996
Skills
- Adobe Professional
- Asana
- MS Project
- Microsoft Office 365
- Northspyre
- Yardi
- Zoom
- Smartsheet
- Leadership
- Interpersonal Communication
- Written Communication
- Calendar Management
- Critical Thinking
- Problem Solving
- Budget Administration
- Project Management
- Teamwork
- Decisiveness
- Supervision
- Risk Management
- Organizational Effectiveness
- Strategic Planning
- Workplace Culture
- Organizational Change
- Training and Development
- Conflict Resolution
- Policies & Procedures
- Event Management
- Human Resources
- Board Governance
- Staff Governance
- Project management
- Project planning
- Project scheduling
- Team collaboration
- Project tracking
- Project planning and development
Training
- Fieldstone Leadership Network Orange County, Nonprofit Leaders Learning Group, 03/01/23
- LISC Housing Development Training Institute, 05/01/22 - 01/01/23
- UCLA Ziman Howard and Irene Levine Affordable Housing Development Program, 09/01/20
Timeline
Project Manager
BRIDGE Housing Corporation
04.2024 - Current
Director of Operations
Innovative Housing Opportunities
09.2023 - 04.2024
Executive Administrator
Innovative Housing Opportunities
02.2023 - 09.2023
Project Manager 2
Skid Row Housing Trust
09.2019 - 02.2023
Director of Corporate Administration & Project Management Office
Skid Row Housing Trust
09.2016 - 08.2019
Administration Manager
Skid Row Housing Trust
08.2011 - 08.2016
Executive Assistant
Skid Row Housing Trust
01.2009 - 07.2011
Master of Business Administration -
Woodbury University
Master of Science - Health Care Management
California State University, Los Angeles
Bachelor of Arts - Political Science with a Minor in Business Administration
California Polytechnic State University, San Luis Obispo
Associate of Arts - Liberal Studies
East Los Angeles College
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