Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jenny May

Sylva,NC

Summary

Dynamic healthcare professional with extensive experience, excelling in patient education and compassionate care. Proven ability to maintain accurate EHR systems and ensure HIPAA compliance while enhancing patient communication. Recognized for implementing workflow improvements that elevated patient safety and satisfaction. Committed to advocating for patients' needs and well-being. A self-starter who is willing to go the extra mile for Healthcare in our community.




Overview

19
19
years of professional experience
1
1
Certification

Work History

Harris Medical Associates

Lifepoint Health
08.2016 - Current
  • Assisted with patient intake and documentation processes.
  • Maintained accurate medical records using electronic health record (EHR) systems.
  • Supported patients in scheduling appointments and managing patient communications.
  • Explaining medical terminology and using good communication skills to enhance understanding of clinical procedures.
  • Taking vital signs,updating and maintaining medication and patient information.
  • Giving vaccines,patient education, updating State database for vaccines.
  • Proper cleaning and set up of rooms for each patient.
  • Managing incoming records and making sure they are directed to the proper charts and Doctors.
  • Being a Liaison between the patient and the Doctor.
  • Gathered patient information for insurance verification and billing purposes.

Manager/ Operator

Jenny May Home Health Care
02.2007 - 11.2016
  • Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
  • Managed team performance, providing mentorship and guidance to improve care and safety of patients.
  • Implemented improvements that enhanced workflow, safety.
  • Coordinated employee schedules and payroll for multiple patients home care.
  • Provided compassionate care to elderly patients in their homes to allow them to remain in there homes longer.
  • Set up and arranged health care appointments and transported patients to appointments and errands.
  • Assisted patients to Hospital and ER stays as needed and kept healthcare logs for reporting to their Physicians.
  • Updated and reported to family members of the patients.

Education

High School Diploma -

Swain County High School
Bryson City, NC

Associate of Applied Science -

Southwestern Community College
Sylva, NC

Skills

  • Accurate vital signs measurement
  • Supportive healthcare practices
  • Understanding of HIPAA compliance requirements
  • Aiding physician in clinical procedures
  • Managing EHR and patient portal accounts
  • Healthcare education advocate

Certification

  • CMA - Certified Medical Assistant

Timeline

Harris Medical Associates

Lifepoint Health
08.2016 - Current

Manager/ Operator

Jenny May Home Health Care
02.2007 - 11.2016

High School Diploma -

Swain County High School

Associate of Applied Science -

Southwestern Community College

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Jenny May