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Jenny Meritus
Woonsocket ,RI
Summary
Hospitality professional with a strong background in sales, operations, and event coordination. Experienced in building client relationships, negotiating contracts, and driving revenue while delivering high-quality guest experiences.
Overview
11
11
years of professional experience
Work History
Customer Experience Specialist
Bob's Discount Furniture
Attleboro, MA
01.2024 - Current
- Ranked among top 3 sales associates in overall revenue performance
- Recognized in top 10% of sales associates company-wide
- Developed strong product knowledge, allowing me to confidently guide customers and close sales
- Consistently drove financing approvals and protection plan sales
- Built repeat and referral business through strong customer relationships
Hotel General Manager
Holiday Inn Express Brockton-Boston
Brockton, MA
01.2022 - 01.2024
- Managed overall operations of a 122-room hotel with a team of 40, driving sales growth, customer satisfaction, and operational efficiency
- Collaborated with sales and marketing teams to meet revenue goals by targeting corporate markets, analyzing booking trends, and developing sales strategies
- Negotiated and closed group sales contracts, maximizing profitability
- Developed tailored proposals for corporate clients, showcasing the hotel’s services and amenities
- Monitored market trends and competitor activity to inform sales strategies and increase occupancy
Assistant General Manager
Sonesta Select Stoughton
Stoughton, MA
01.2022 - 06.2022
- Provided hands-on training to staff on problem resolution and guest service, improving overall guest satisfaction
- Inspected and maintained property standards, ensuring cleanliness, upkeep, and readiness for guests
- Conducted regular team meetings to communicate updates, reinforce policies, and align on goals
- Coordinated events from booking through execution, ensuring smooth setup and strong client satisfaction
- Implemented an associate recognition program to improve employee engagement and retention
Assistant General Manager
Holiday Inn Express Brockton-Boston
Brockton, MA
02.2021 - 12.2021
- Hired, trained, and mentored new employees on service standards and operations
- Prepared and delivered daily deposits in accordance with company procedures
- Analyzed competitor activity to support marketing and sales strategies
- Assisted in completing and submitting weekly reports to corporate on time
- Recognized by management for delivering exceptional customer service
Front Desk Supervisor
Holiday Inn Express Boston-Milford
Milford, MA
09.2017 - 02.2021
- Trained front desk staff on reservation procedures, contributing to #1 ranking in company shop calls
- Supported group sales by upselling meeting spaces and packages to corporate clients
- Developed strong relationships with corporate guests, generating repeat and referral business
- Collaborated with the sales team to support group bookings and ensure smooth event execution
- Led weekly guest receptions to gather feedback and support retention
Front Desk Supervisor
Holiday Inn Express Boston Garden
Boston, MA
06.2015 - 10.2017
- Supported front desk operations in a high-volume hotel environment
- Provided concierge-style service, assisting guests with local information and recommendations
- Created weekly schedules while monitoring staffing levels, productivity, and payroll
- Assisted in additional roles, including breakfast service, to support operations during staffing shortages
- Responded to guest reviews promptly and professionally to maintain guest satisfaction and loyalty
Education
Associate of Science - Hospitality And Recreation Management
Quinsigamond Community College
Worcester, MA2015
Skills
- Event Planning & Coordination
- Sales & Client Relationship Management
- Contract Negotiation & Closing
- Vendor Coordination
- Budgeting & Financial Oversight
- Team Leadership
Timeline
Customer Experience Specialist
Bob's Discount Furniture
01.2024 - Current
Hotel General Manager
Holiday Inn Express Brockton-Boston
01.2022 - 01.2024
Assistant General Manager
Sonesta Select Stoughton
01.2022 - 06.2022
Assistant General Manager
Holiday Inn Express Brockton-Boston
02.2021 - 12.2021
Front Desk Supervisor
Holiday Inn Express Boston-Milford
09.2017 - 02.2021
Front Desk Supervisor
Holiday Inn Express Boston Garden
06.2015 - 10.2017
Associate of Science - Hospitality And Recreation Management
Quinsigamond Community College