Andriana Gore
Hennessy Porsche Atlanta Northwest
1
Language
10
years of professional experience
Client Experience Manager dedicated to delivering luxury customer service and fostering long-term relationships. Specializes in creating personalized experiences and resolving concerns with professionalism. Committed to enhancing customer satisfaction and loyalty through effective communication and attention to detail.
Work History
Customer Experience Manager
1 Year- Generate detailed parts, accounting, and service reports utilizing Reynolds software.
- Manage check scanning operations.
- Monitor and close case worklists to ensure timely resolution of customer inquiries.
- Distribute surveys and monitor outstanding surveys for sales and service.
- Manage customer feedback through Google reviews to improve service quality.
- Assist in Porsche Connect Activation.
- Create quarterly reminders for training. Assisted in scheduling and organizing training events. Support team members with timely training notifications.
- Achieve improved client satisfaction through proactive follow-up calls after sales. Strengthen client loyalty by delivering timely and effective follow-up communications after sales.
- Facilitate timely delivery of click-to-call reports to support operational analysis.
- Participated in daily trade walks.
- Welcome customers and provided in-depth tours of the facility to enhance visitor experience.
- Support front desk operations and brand representation by stepping in for receptionists and brand ambassadors as needed.
- Partner with Social Media Director to enhance store visibility through targeted social media projects.
- Collaborate with brand ambassadors to deliver impactful product demonstrations and efficiently manage customer test drives.
- Established and manage Porsche Atlanta Northwest social media presence, ensuring consistent engagement through regular posts and event updates.
- Facilitate client introductions to Porsche Experience Center, enhancing brand familiarity and client relationships.
- Facilitate onboarding process by managing system login setup training for new hires.
- Design and implement incentive-driven challenges and recognition initiatives to cultivate teamwork and achieve superior results.
Assistant Branch Manager
8 Months- Managed a team of 10 branch staff members to ensure efficient daily operations.
- Led team of 10 branch staff to streamline daily operations and enhance service delivery.
- Supported loan processing and branch operations, contributing to high member satisfaction levels.
- Worked with members via in-person meetings and telephone calls to answer questions, process transactions, and resolve issues.
- Developed and delivered training sessions on financial products and services, increasing the team's product knowledge.
- Maintained detailed and accurate records of all vault activities, transactions, and branch balancing.
- Coordinated with human resources and departments to identify and recruit top candidates.
Loan Consultant
2 Years 8 Months- Managed the entire loan process from application to closing, including verifying documents, and ensuring timely disbursement.
- Guided loan applicants in completing applications and gathering necessary documents to facilitate processing.
- Cultivated relationships with members and delivered financial analysis to support loan approval decisions.
- Developed and maintained relationships with members, providing detailed financial analysis to ensure successful loan approval.
- Maintained up-to-date knowledge of loan products and services to provide accurate information to members.
- Created and maintained loan application to ensure all documents were submitted in a timely manner.
- Oversaw loan process from application to closing, verifying documents and ensuring timely disbursement.
Assistant Branch Manager
2 Years 3 Months- Led branch operations in absence of branch manager, ensuring continuity of service and support for staff and customers.
- Built a strong rapport with new and existing members to better serve financial needs and promote branch loyalty.
- Motivated and developed team members to achieve full potential, contributing to overall branch profitability.
- Executed month-end and year-end closings, maintained audit-ready records, and ensured timely accounting transaction recording.
Member Service Agent
5 Years 8 Months- Educated members on banking services to enhance understanding and usage.
- Educated members about different types of banking services available at the branch.
- Cultivated relationships with members, fostering loyalty and encouraging repeat business.
- Researched customer inquiries regarding their accounts using internal banking systems.
- Performed cash handling duties including counting currency, coins and checks.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Explained loan options and provided tailored advice to meet customer needs.
- Submitted loan applications to underwriting for review and approval.
Education
High School Diploma
Skills
Attention to Detail
Professionalism
Event Planning & Coordination
Microsoft Office (Excel
Word
Outlook
PowerPoint)
CRM Software
Exceptional Customer Service
Conflict Resolution
Customer service-focused
Cash and check handling
Teamwork and collaboration
Languages
Russian
Native/ Bilingual
Timeline
Customer Experience Manager
Hennessy Porsche Atlanta Northwest
08.2025 - CurrentRead More
Assistant Branch Manager
Delta Community Credit Union
12.2024 - 08.2025Read More
Loan Consultant
Delta Community Credit Union
04.2022 - 12.2024Read More
Assistant Branch Manager
Delta Community Credit Union
01.2020 - 04.2022Read More
Member Service Agent
Delta Community Credit union
08.2016 - 04.2022Read More
Creekview High School
High School Diploma
Read More
Event Management Experience
Porsche NW x Pilates - November 25th, 2025
Porsche NW x Sightline Coffee - November 29th, 2025
Toys For Tots - December 5th, 2025
Porsche NW x Scotch - December 10th, 2025
Porsche NW x Cosentino - January 29th, 2026
Porsche NW x Girls Gone Social Pilates July 25th, 2026