Kyle Theriault
Meriden,CT
Summary
Results-driven Customer Experience Manager with proven expertise in customer feedback processes and issue resolution. Committed to enhancing service quality and training staff to foster exceptional customer relationships.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
North Haven, Connecticut
09.2024 - 10.2025
- Developed customer feedback processes, resulting in improved service quality.
- Trained staff on effective communication and customer engagement techniques, enhancing customer satisfaction.
- Collaborated with teams to improve product knowledge and customer interaction.
- Analyzed customer data to identify trends and inform service improvements.
- Implemented strategies to resolve customer issues efficiently and effectively.
- Created training materials for new team members, ensuring consistency in service standards.
Department Supervisor
The Home Depot Inc
Wallingford, CT
04.2016 - 08.2024
- Supervised daily operations and managed team performance on the sales floor.
- Trained and mentored new associates on customer service and product knowledge.
- Coordinated inventory management to ensure stock availability and organization.
- Implemented safety protocols and maintained compliance with company standards.
Sales Associate
The Home Depot
Wallingford, CT
02.2012 - 03.2016
- Guided customers in product selection, enhancing their shopping experience.
- Executed point-of-sale transactions, streamlining customer checkout process.
- Managed inventory levels and restocked shelves to ensure product availability.
Education
GED -
Wilcox
Meriden, CT06.2011
Skills
- Customer feedback processes
- Customer data analysis
- Staff training
- Issue resolution strategies
- Service quality improvement
- Customer relationship management
- Product knowledge enhancement
- Inventory management
- Attention to detail
- Product knowledge
- Maintaining stock levels
Timeline
Customer Experience Manager
The Home Depot Inc
09.2024 - 10.2025
Department Supervisor
The Home Depot Inc
04.2016 - 08.2024
Sales Associate
The Home Depot
02.2012 - 03.2016
GED -
Wilcox