Jenny Milu
Billings,MT
Summary
Dedicated and ambitious professional seeking an opportunity in the real estate industry. The Broker Assistant position will allow me to leverage my strong interpersonal skills, operations management expertise, and goal-oriented approach to contribute to the growth and success of a dynamic real estate brokerage. With a proven track record in overseeing critical administrative functions, implementing process improvements, and fostering positive relationships, I am eager to support the broker and the leadership team in achieving their business objectives.
Overview
8
8
years of professional experience
Work History
Manager & Coach
Iron Tribe Fitness
- Integrated into facility culture to maximize effectiveness of coaching team
- Maintained compliance with core company principles and standards when providing both individual and group instruction
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels
Director of Operations
Downtown Billings Alliance
09.2020 - Current
- Created buy-in from employees to introduce a goal setting program to increase employee productivity, boost morale and provide accountability to reach above potential on complex and community desired projects
- Established and streamlined in-house AP/AR efficiencies, policies and procedures to ensure preparation to audits, ability to produce accurate financial reports for boards and understanding of financial health.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored and coordinated workflows to optimize resources.
- Developed systems and procedures to improve operational quality and team efficiency.
Director of Operations & Compliance Officer/Remote Consultant
Stage 5 Trading Group
01.2017 - 01.2020
- Coordinated daily functions including human resources, policy and procedural development, and AP/AR functions while ensuring strict compliance with NFA and CFTC regulations
- Accelerated revenue while boosting company morale by developing goal-setting practices to maximize achievement of quarterly and annual sales targets
- Hosted regular meetings to promote policy and procedural compliance by implementing new training programs focusing on vital topics including cybersecurity and anti-money laundering
- Processed complex payroll, produced monthly financial reports for owners and quarterly filings.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
Director of Operations
Vertiport Chicago
10.2015 - 01.2017
- Orchestrated wide range of vital daily operations including HR policies and procedures, finance, logistics, field service, marketing, and professional development
- Delivered intuitive and inspiring coaching to encourage personal and professional development of two supervisors who led teams of 30+ employees each
- Demonstrated Quality written and verbal communication by creating operating manuals, training material, written policies, procedures, board packages and financial reports
- Revitalized profitability for startup company by uncovering three new sources of recurring revenue while forging new partnerships with local and international organizations.
Education
Bachelor of Science - Leadership & Supervision
Purdue University
Skills
- Operating Procedures and Policies
- Time Management
- Direct Sales
- HR and Payroll
- Coaching and Mentoring
- Goals and Performance
Timeline
Director of Operations
Downtown Billings Alliance
09.2020 - Current
Director of Operations & Compliance Officer/Remote Consultant
Stage 5 Trading Group
01.2017 - 01.2020
Director of Operations
Vertiport Chicago
10.2015 - 01.2017
Manager & Coach
Iron Tribe Fitness
Bachelor of Science - Leadership & Supervision
Purdue University
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