STEPHANIE AXTELL

• Evaluate employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maximize performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Resolved problems, improved operations and provided exceptional service to our clientele.
• Gained extensive knowledge in data entry, analysis and reporting.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Coaching Duties included:

• Coached 130 clients through group and semi-private training program based on their individual fitness goals and needs.
• Conducted an efficient, fun and energetic class to ensure it is the best part of my athletes' day
• Mentored new coaches placed at my gym, offering feedback and leadership as they grow into their role.
  

My administrative duties included:

• Utilized our client relation management system called Club Ready to input information for each client.
• Proof-read individual fitness programs for our Prime athletes.
• Purchased and organize supplements, gym supplies, and equipment to ensure our inventory remained fully stocked.
• Coordinated our social media platforms to maintain brand and culture.
• Assisted with our market wide events, Workout for Water and Battle of the Tribes.
• Implemented celebrating individuals through "wow" gifts, athlete of the month, birthday cards, superlatives at our annual Christmas event and highlighting individuals daily via social media.

• Created safe and modifiable fitness training programs based on the individual client's goals and location through bi-weekly, weekly and monthly in person and virtual training while fostering relationships grounded in trust, hope, flexibility, integrity, empathy, and encouragement
• Maintained and developed business website, social media handles, scheduling, bookkeeping, equipment, business cards, logo, and ensured my vision and mission were clearly represented and understood by clients and potential clients.

• Worked on a team of 3 associates to effectively grow the development department and increase revenue through grants, monthly contributors, and fundraising events
• Managed online presence through the website, social media handles, and email marketing strategies
• Managed, recruited and led 120+ volunteers, hosted volunteer groups ranging in size from 5-40 individuals from local schools and churches and oversaw three large-scale annual events
• Managed a 2 million dollar budget including all monthly contributors, major donors, grants, and foundations
• Directed all hospitality of the Daystar house: snacks for kids and parents, coordinated tours for house guests, coordinated monthly board meetings, and monthly birthday staff meetings.

• Managed volunteer program.
• Developed compelling content for various channels, including press releases, newsletters, blog posts, and speeches.