Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
ORGANIZATIONS
Timeline
Generic

Jenny Montoya

Charlotte,NC

Summary

Organized, top performer and goal driven individual. 10+ years of experience in customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dasher

DoorDash
01.2021 - Current
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Pharmacy Technician

Avalon Pharmacy
07.2023 - 07.2025
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and measured medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Cashier / Line Cook

Graham Street Grill
07.2017 - 05.2023
  • Company Overview: Family Owned To Go Restaurant
  • As a cashier, i oversaw store operations. Ensuring customer satisfaction as we are the face of the restaurant. Handled money accurately and effectively. Deliver exemplary customer service and resolve any conflict diligently. Provided customer service and resolved queries over the telephone.
  • As a line cook, i oversaw kitchen operations. Ensured orders were accurately prepared and delivered. It was my job to ensure customer satisfaction at the time of receiving their order. Ensured freshness at the time of cooking.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Cashier

Silver Express
04.2014 - 02.2021
  • Company Overview: Family Owned Gas Station
  • As a cashier, i over saw store operations. Ensured accurate cash management. Handled invoices like food items and miscellaneous items as well as lottery packages. Ensured customers satisfaction as we are the last thing a customers remembers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Tisun Beauty
06.2012 - 12.2014
  • Company Overview: Beauty Supply Store
  • Suggest the most affordable yet high quality weave and wigs. Ensure customer satisfaction. Handle invoices and stocking in store. Educate the customer about our newest hair and the quality.

Education

High school Diploma -

Zebulon B. Vance Highschool
Charlotte, NC
06.2013

Skills

  • Experienced in kitchen management
  • Verbal and written communication
  • Teamwork
  • Leadership
  • Efficient multitasking
  • Time management
  • Hardworking and responsible
  • FDA and HIPAA compliance
  • Product restocking
  • Cash handling
  • Friendly and outgoing
  • Customer service

Certification

High School Diploma (06/2013)

LANGUAGES

English Full Professional Proficiency
Spanish Full Professional Proficiency

Hobbies and Interests

Sports, Kids, Sales, Travel, Food, Phone usage

ORGANIZATIONS

  • World Class Maintenance (07/2021 - 12/2021)
  • Cleaning and sanitizing for businesses adhering to health guidelines

Timeline

Pharmacy Technician

Avalon Pharmacy
07.2023 - 07.2025

Dasher

DoorDash
01.2021 - Current

Cashier / Line Cook

Graham Street Grill
07.2017 - 05.2023

Cashier

Silver Express
04.2014 - 02.2021

Sales Associate

Tisun Beauty
06.2012 - 12.2014

High school Diploma -

Zebulon B. Vance Highschool

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