Encouraging leader and analytical problem-solver with talents for team building, motivating, as well as relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success which has lead to stellar NPS, C-Sat scores and EBITDA attainment. Dedicated to applying training, monitoring and morale-building abilities to enhance Doctor and employee engagement and boost performance.
Hi, I’m
Jenny Naja
Jonesboro,GA
Summary
Overview
19
years of professional experience
1
Certification
Work History
D4C Dental Brands
Regional Director of Operations
02.2022 - Current
Job overview
- Plans and monitors the day-to-day running of business to ensure smooth progress
- Strategic and tactical leader with distinctive problem-solving skills to ensure productions and collections, maximizing client experience.
Espyr
Senior Director of Operations
12.2017 - 01.2022
Job overview
- Strategized with the rest of the Executive Team and Board of investors to make decisions for operational activities and set strategic goals.
Espyr
Client Service Manager
03.2017 - 12.2017
Job overview
- Responsible for managing and delivering a variety of services for Espyr accounts, including Management Consultation, Critical Incident Responses and Training for client organizations.
Lutheran Services of GA (Now Inspiritus)
Bilingual Case Manager
01.2016 - 03.2017
Job overview
- Issued reports to the national agency, identifying risk factors and trends to proactively design safety plans as well as individualized service plans.
EAP Latina Behavioral Health
Regional Director of Ooerations
06.2013 - 07.2015
Job overview
- Promoted EAPL by giving exciting and dynamic presentations to current and prospective clients
- Represented company at various national and global events, including the Employee Assistance Professional Association and published in the Journal of Employee Assistance
- Participated in promotional opportunities and onboarding of new accounts.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
CIO Centro Privado de Oncologia Caracas
Clinical Psychologist
01.2008 - 02.2009
Job overview
- Guided oncology patients in developing skills and strategies for coping with cancer and chemotherapy.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving for caregivers.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Designed safe and supportive environment for staff .
Hospital de Clinicas Caracas Caracas
Family Support Unit Coordinator
05.2007 - 02.2009
Job overview
- Received referring physicians and visitors on unit, identifying, acknowledging and responding to patient, physician, family member and staff needs to meet operational and care needs of parties.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Collaborated, communicated and engaged with family and support system to support patient's recovery process after cardio-vascular surgery.
Hospital Militar Dr. Carlos Arvelo Caracas
Clinical Psychologist Resident
01.2005 - 12.2007
Job overview
- Provided clinical inpatient and outpatient services and support in a dynamic work environment.
Education
Universidad de PalermoBuenos Aires, Argentina
University Overview
- Relevant Coursework: [Subject] & [Subject]
Military Hospital Doctor Carlos Arvelo VenezuelaCaracas, Ven.
University Overview
- Honor Roll [Semester and Year]
- [Scholarship Name] Scholarship Recipient
Universidad Central de VenezuelaCaracas, Ven.
from Clinical Psychology
11.2004
University Overview
- Awarded [Award Name]
- Honoree of [Honor Name]
Skills
- Jira board for planning, and tracking projects
- Productivity tracking tools
- Monitoring Interactive Voice Response Phone systems
- OKRs and goal tracking tools
- Project management of React Native app dev
- Situational Leadership
- Business Process Improvement
- Strategic planning, supporting tactical execution
- Workflow management
- Enthusiastic team player with a growth mindset
- Strategic Planning
- Risk Mitigation
- Operations Oversight
- Strategic Planning and Execution
- Process Improvement
- Leadership Training
- Schedule Oversight
- Performance Analysis
- Quality Assurance
- Cost Control
- Business Management
- KPI Tracking
- Employee Development
- Business Forecasting
- Customer Retention
- Performance Evaluations
- Sound Judgment
- Customer Service
- Relationship Building
- Decision-Making
- Staff Hiring
- Change Management
- Management Team Building
- Employee Motivation
- Training Management
Websites
Expertise Profile
Expertise Profile
- Operations Management
- Performance improvement
- Productivity enhancement
- Strategy execution
- OKRs operationalization
- Client/Patient advocacy
- Employee Relations
Additional Education
Additional Education
- Licensed Clinical Psychologist since 2005
- FVP 5859 (Ven. Psychology Federation)
- Magna cum Laude
Awards And Publications
Awards And Publications
- Human Relations - Breakthrough Award, Dale Carnegie Mexico, 2014
- Magna Cum Laude, Universidad Central de Venezuela, 2005
- Journal of Employee Assistance, Delivering expatriate clinical and employee assistance services in culturally tough contexts (2012), Developing customized services in a global market, A global look at EAP (2013), Jenny Espinoza, 2012, 2013, 2015
References
References
- Lauren Drake, Management Consultant, Spring Health. Phone: (678) 697-0690, drakelauren55@gmail.com
- Romina Herrera, Operations Manager, EAP Latina. Phone: +54 911 5971-3934, rherrera@eaplatina.com
- Mark Evans, International Account Management Lead, Lyra Health. Phone: (479) 629-1392, s.mark.evans@gmail.com
Hobbies and Interests
Hobbies and Interests
Relationship coaching, yoga, reading and outdoor time with my family!
Accomplishments
Accomplishments
- Created and sustained a strategic plan to increase daily production by 43% YoY and optimize contribution margins for a multi-site pediatric dentistry organization.
- Partnered with other people leaders to improve patient experience, and attained a 4.7/5 C-sat score.
- Achieved 110% of EBITDA goal through effectively cost-reduction optimization and enhancing caller experience by offering immediate support
- Collaborated with Marketing, Provider Relations and Client Services team in the development of an EAP-specific record keeping system, tailoring HealthCloud by Salesforce for Espyr.
Certification
- Relationship Coaching - Level 1 Coach (Individuals) - May 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Regional Director of Operations
D4C Dental Brands
02.2022 - Current
Senior Director of Operations
Espyr
12.2017 - 01.2022
Client Service Manager
Espyr
03.2017 - 12.2017
Bilingual Case Manager
Lutheran Services of GA (Now Inspiritus)
01.2016 - 03.2017
Regional Director of Ooerations
EAP Latina Behavioral Health
06.2013 - 07.2015
Clinical Psychologist
CIO Centro Privado de Oncologia
01.2008 - 02.2009
Family Support Unit Coordinator
Hospital de Clinicas Caracas
05.2007 - 02.2009
Clinical Psychologist Resident
Hospital Militar Dr. Carlos Arvelo
01.2005 - 12.2007
Universidad de Palermo
Military Hospital Doctor Carlos Arvelo Venezuela
Universidad Central de Venezuela
from Clinical Psychology