Jenny Navarrete
Little Rock,AR
Summary
Driven professionally with a track record of providing exceptional customer service at Costco Wholesale Corp, adept in financial transactions and issue resolution.
Certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Skilled in patient-focused care and teamwork, demonstrated through significant contributions to healthcare settings. Excels in utilizing electronic charting, enhancing operational efficiency by streamlining processes, and improving patient wellbeing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Costco Wholesale Corp
02.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
Certified Nursing Assistant
Heather Manor Nursing & Rehabilitation
06.2021 - 05.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Door Screener
Heather Manor Nursing & Rehabilitation
01.2020 - 05.2021
- Enhanced security measures by diligently checking identification and verifying appointments for entry.
- Continuously updated knowledge on safety protocols to ensure best practices were followed at all times.
- Participated in ongoing training sessions to stay current on industry trends and advances in door screening technology.
- Streamlined check-in process by utilizing digital tools and software for accurate recordkeeping.
- Reduced wait times for visitors with prompt and courteous service at the entrance.
Education
No Degree - General Education
University of Arkansas Community College-Hope
05.2023
High School Diploma -
Hope High School
Hope, AR05.2020
Skills
- Customer Service
- Financial Transactions
- Issue Resolution
- Product Recommendations
- Policy understanding
- Teamwork and Collaboration
- Electronic Charting
- Patient-focused care
- Transporting patients
- Responding to emergencies
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Member Service Representative
Costco Wholesale Corp
02.2023 - Current
Certified Nursing Assistant
Heather Manor Nursing & Rehabilitation
06.2021 - 05.2022
Door Screener
Heather Manor Nursing & Rehabilitation
01.2020 - 05.2021
No Degree - General Education
University of Arkansas Community College-Hope
High School Diploma -
Hope High School