JENNY NGUYEN
Sarasota,FL
Summary
I have more than 5 years of experience in hospitality. Cheerful server offering experience in a fast-paced diner. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Tsunami Sushi Restaurant
Sarasota , FL
2024.01 - Current
- Attended to guests needs promptly, ensuring satisfaction throughout their dining experience.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Processed payments from customers using cash registers or POS systems.
Private Club Server
The Resort At Longboat Key Club
Sarasota, FL
2022.11 - 2023.11
- Prepared and served food and drinks for members and guests of the club.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously in peak hours.
- Coordinated with kitchen staff to ensure timely delivery of orders.
- Enhanced guests and members' satisfaction by promptly attending to their needs and providing personalized service.
Fine Dining Server
Tan Son Nhat 5 Stars Hotel
Ho Chi Minh City, Vietnam
2018.03 - 2022.11
- Enhanced customer satisfaction by providing attentive and personalized fine dining service during dinner.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Established rapport with regular guests, fostering loyalty through exceptional service.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
BACHELOR'S DEGREE IN ECONOMICS - International Business Economics
FOREIGN TRADE UNIVERSITY
Ho Chi Minh City, Vietnam11.2015
Skills
Positive and professional
- High-volume dining
- Multitasking Abilities
- Problem-Solving
- Ability to Work Under Pressure
- Organization and Time Management
- Guest Engagement
- Safe Food Handling
- Liquor, wine, and food service
Certification
- Certified ServSafe, [The Resort at Longboat Key Club] [01/21/23–01/21/26]
Timeline
Server
Tsunami Sushi Restaurant
2024.01 - Current
Private Club Server
The Resort At Longboat Key Club
2022.11 - 2023.11
Fine Dining Server
Tan Son Nhat 5 Stars Hotel
2018.03 - 2022.11
BACHELOR'S DEGREE IN ECONOMICS - International Business Economics
FOREIGN TRADE UNIVERSITY
- Certified ServSafe, [The Resort at Longboat Key Club] [01/21/23–01/21/26]
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