Jenny Nguyen
Denver,CO
Summary
Experienced Server, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
Vitacane
07.2023 - 10.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
Server
Sushi Katsu
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Bang Bang Asian Cuisine
08.2021 - 03.2022
- Assisted managing around 60 costumers a day.
- Operated with efficient and calm demeanor during high-volume shifts or special events.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant with new costumers by 15%.
- Addressed complaints or issues, escalating when necessary to restore customer satisfaction.
Server/Cashier
Pho Fusion Asian
12.2018 - 08.2021
- Assisted in managing a 4,000 daily revenue restaurant.
- Used POS system to accurately input orders and process payments.
- Trained new servers in restaurant procedures and customer service standards.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Science - Finance
Metropolitan State University of Denver
Denver, CO05.2024
Associate of Science - Business Administration
Community College of Denver
Denver, CO05.2021
Skills
- Customer Service and Engagement
- Store Operations
- Time Management
- Sales Strategies
- Critical Thinking
- High-volume dining
Timeline
Shift Lead Manager
Vitacane
07.2023 - 10.2024
Server
Sushi Katsu
05.2023 - 08.2023
Server
Bang Bang Asian Cuisine
08.2021 - 03.2022
Server/Cashier
Pho Fusion Asian
12.2018 - 08.2021
Bachelor of Science - Finance
Metropolitan State University of Denver
Associate of Science - Business Administration
Community College of Denver