JENNY NGUYEN
Nottingham,Maryland
Summary
Dependable team member with solid background supporting group with hardworking approach. Takes advantage of every opportunity to go beyond basics and serve customers with speed and diligence. Physically-fit, punctual and eager to learn new tasks.
Overview
3
3
years of professional experience
Work History
Personal Banker
Wells Fargo & Company
03.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Team Associate
Fedex
11.2023 - 02.2024
- Completed numerous orders and projects per shift with high accuracy.
- Offered flexible working schedule and hours to support fluctuations in operational demand.
- Assisted newly hired team members by explaining safety requirements and company procedures and protocols.
- Completed assigned tasks under minimal supervision and to desired standard.
- Addressed customer needs by responding to specific requests.
- Worked hard to quickly learn required tasks to maximize performance.
- Worked closely with other team members on projects to achieve desired results.
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Front End Associate
Target
11.2022 - 03.2023
- Drove sales success by building displays and merchandising products.
- Promoted products by tracking offerings and prices.
- Met sales quotas by utilizing upselling opportunities.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Recommended merchandise to suit customer budget and preferences.
- Verified shift sales with cash count and drawer balancing.
- Coordinated with loss and prevention officer to track misplaced and damaged items.
- Greeted customers and asked questions to assess needs.
- Sourced and delivered special orders to fulfill customer requests.
Education
Bachelor - Accounting
University of Maryland Global Campus
Hyattsville, MD05.2026
Associates - General Studies - Business
CcBC
Baltimore, Md05.2024
Skills
- Customer Service
- Cash Handling
- Problem-Solving
- Positive Attitude
LANGUAGE
Vietnamese
Intermediate
Timeline
Personal Banker
Wells Fargo & Company
03.2024 - Current
Team Associate
Fedex
11.2023 - 02.2024
Front End Associate
Target
11.2022 - 03.2023
Bachelor - Accounting
University of Maryland Global Campus
Associates - General Studies - Business
CcBC
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