Jenny Noh

Team Leadership and Development:

• Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
• Conduct performance appraisals, manage employee development and provide ongoing feedback.
• Support the leadership team, ensuring effective collaboration and achievement of store goals.

Client Satisfaction and Service:

• Ensure high levels of client satisfaction through excellent service.
• Handle client complaints and provide appropriate solutions.

Store Standards and Compliance:

• Maintain outstanding store condition and visual merchandising standards.
• Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.

Resource Management:

• Assist in managing inventory levels to ensure product availability.
• Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.

• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Providing demonstrations to client in order to recruit and build sales
• Tracking hourly goals for the counter
• Engaging and educating clients regarding Lancome products while recommending merchandise based on their needs and preferences

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Helped average of 50+ customers per day by responding to inquiries and locating products.
• Assisted customers by finding needed products as well as checking inventory for items at other locations.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.

• Following proper age verification policies.
• Permitted to have basic manager functions on POS (over-rides, returns, manual price adjustments)
• Providing friendly assistance to customers and observe customer service policies
• Executing cash register operations and maintaining the check-out, shopping cart and box storage areas.
• Performing stocking, display-building and porter duties.
• Complying all duties as assigned by Store Management.

• Reviewing reports to establish baseline customer satisfaction levels
• Contacting customers who have complained and work with them to resolve their issues
• Promoting a positive work environment for employees and leading by example
• Managing staffing levels for the customer service counter and other key areas
• Ensuring associates are adequately trained and up to date on current procedures
• Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc
• Various other front end operations