JENNY NUNEZ
Phoenix,AZ
Summary
Accomplished Healthcare Operations and Revenue Cycle professional with over 5 years optimizing high-volume clinical environments. Leveraged enterprise systems and advanced data analysis to enhance efficiency, ensure regulatory compliance, and streamline revenue workflows. Managed daily evaluations of 80+ complex cases while maintaining a 100% customer satisfaction rating and 98% data accuracy. Translated complex datasets into operational improvements that protect compliance and recover revenue.
Overview
8
8
years of professional experience
Work History
Healthcare Operations & Quality Specialist
CONMED — Healthcare Operations Division
Phoenix, AZ
01.2024 - Current
- Revenue Cycle Protection: Achieved and sustained a 98% order execution accuracy rate across enterprise ERP, CRM, and QMS ecosystems, successfully preserving institutional revenue workflows and preventing costly processing cycle delays.
- Client Relations Excellence: Delivered an unblemished 100% Customer Satisfaction (CSAT) rating by engineering an end-to-end responsive communication model that optimized operational resolution pathways.
- Monitored adherence to strict Service Level Agreements (SLAs) across all departments.: Controlled performance execution against stringent Service Level Agreements (SLAs), consistently prioritizing business-critical objectives to ensure zero compliance framework breach.
- Data-Driven Case Diagnostics: Architected analytical workflows to evaluate 80+ high-complexity clinical operational cases daily, meticulously scrubbing data structures to reduce systemic documentation backlogs by 14%.
- Predictive Documentation Audits: Conducted audits of clinical records to identify data inconsistencies and compliance gaps before final processing.
- Cross-Functional Architecture: Coordinated with medical, clinical, and corporate stakeholders to unify cross-functional data pipelines and ensure audit-ready internal case records.
Healthcare Data & Operations Coordinator
NETWORK MEDICAL REVIEW (EXAMWORKS)
Remote
02.2019 - 10.2022
- Information Integrity Governance: Preserved absolute records accuracy and HIPAA compliance across thousands of digital health records, utilizing corporate CRM platforms to eliminate system tracking errors.
- Information integrity governance: Ensured records accuracy and HIPAA compliance across thousands of digital health records, utilizing corporate CRM platforms to eliminate tracking errors.
- Stakeholder harmonization: Coordinated operational data exchanges among medical networks, legal professionals, and internal stakeholders to mitigate file discrepancies and maintain workflow progression.
Education
Associate's Degree - Healthcare Administration
DOANE COLLEGE
Crete, NESkills
- Revenue Cycle Analytics
- Regulatory Auditing & Compliance
- Data Integrity & Quality Control
- Predictive Trend Identification
- Cross-Functional Coordination
- Clinical Case Oversight
- Workflow Optimization
- Service Level Optimization
- Data analytics tools
- Enterprise systems management
- Operations software management
- HIPAA & Medical Records
Personal Information
Title: HEALTHCARE OPERATIONS ANALYST QUALITY & COMPLIANCE REVENUE INTEGRITY
Timeline
Healthcare Operations & Quality Specialist
CONMED — Healthcare Operations Division
01.2024 - Current
Healthcare Data & Operations Coordinator
NETWORK MEDICAL REVIEW (EXAMWORKS)
02.2019 - 10.2022
Associate's Degree - Healthcare Administration
DOANE COLLEGE