Jenny Nunez
Hamilton,NJ
Summary
Bilingual customer service professional with a background in customer support, retention, and distribution coordination. Handles high-volume calls, email requests, shipping documentation, and inventory tasks with accuracy while maintaining steady performance under pressure and strong customer relationships.
Overview
1
1
Language
18
18
years of professional experience
Work History
Distribution Coordinator (Customer Service)
CANON
Monroe, NJ
09.2021 - 09.2026
- Communicating with customers: Answering phones, responding to emails, and providing necessary documentation to customers.
- Supported distribution customers by ensuring accurate and timely shipment processing.
- Processing inventory: Ensuring that inventory is processed accurately and in a timely manner.
- Shipping and receiving: Receiving incoming shipments, storing materials, and processing outgoing shipments.
- Maintaining records: Maintaining shipping and receiving logs and records.
- Informed supervisor of high workload to maintain accuracy.
- Handled challenging situations while maintaining composure and focus. (such as time pressure or job ambiguity): handling stress in a manner that is acceptable.
- Managing the day-to-day operations of a warehouse, including:
- Maintaining a safe and clean environment.
- (Microsoft Excel), (Scheduling)
Customer Retention Representative (Sales)
CABLEVISION
Piscataway, NJ
03.2012 - 10.2019
- Resolve customer issues, concerns, and technical problems, by providing upgrades of obsolete services, selling new products, promotional offers, effective communication, credit application, and ensuring the benefits of all features and services. Retain commercial and residential subscriptions, through effective communication, troubleshooting, and problem solving, while adhering to the needs of the customer. Act as direct point-of-contact and account manager, to receive future contact for previously retained customers. Completed customer relocation transfers in the NYMA (New York Metropolitan Area) by transferring account information and services to new residence.
- Key Accomplishments:
- Retained over 1,200 customers over every month: exceeding company expectations.
- Consistently named TOP retention executive monthly out of 240 representatives across the New York Metropolitan Area
Customer Service Representative
PLAYMOBIL USA
Cranbury, NJ
08.2008 - 01.2011
- Handled customer inquiries, complaints, and concerns about parts and products, fostering relationships that encouraged repeat business. Key Accomplishments:
- Managed a high-volume workload. Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Gained recognition for personable skills and effectively managing difficult customer interactions.
Education
Middlesex Community College
01-2010
School San Anthony of Padua
Skills
- Proficient in all Microsoft Office Suite programs
- Google Workspace
- Experienced in the functions of Cable Data, Groupwise, PeopleSoft, Outlook and Internet Experience working in fast-paced environments, promotional, direct sales and cold calling Highly effective communicator with excellent verbal persuasive skills
- Attention to detail
- Problem solving
- Conflict management
- Time management
- Flexible and adaptable
- Teamwork and collaboration
- Critical thinking
- Inventory management
- Customer engagement
Personal Information
Title: Customer Service Representative
Languages
Spanish
Native/ Bilingual
Timeline
Distribution Coordinator (Customer Service)
CANON
09.2021 - 09.2026
Customer Retention Representative (Sales)
CABLEVISION
03.2012 - 10.2019
Customer Service Representative
PLAYMOBIL USA
08.2008 - 01.2011
Middlesex Community College
School San Anthony of Padua