Jenny Otero
River Ridge,Louisiana
Summary
Goal-oriented leader with distinguished experience in customer service, retail, and authorized dealer channels. Expert in increasing productivity and customer satisfaction while driving revenue and sales performaning teams. Committed to streamlining procedures while optimizing employee talent.
Overview
4
4
years of professional experience
Work History
Retail Development Manager
Metro By T-Mobile
08.2021 - Current
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
HV Retail Store Manager (Service & Repair)
T-Mobile
01.2021 - 08.2021
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Retail Integration Leader
T-Mobile
08.2020 - 12.2020
- Implemented innovative strategies for seamless integration of new acquisitions, leading to successful business expansion.
- Developed comprehensive training programs to improve employee proficiency and tools required for efficient integration.
- Managed cross-functional teams to ensure timely delivery of complex integration projects while maintaining high-quality standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced team collaboration by streamlining communication and project management processes.
Education
Business Leadership
University Arizona Global Campus
Skills
- Strategic Planning
- Operations Management
- Territory Management
- Staff Training and Development
- Teamwork and Collaboration
- Operating Procedures and Policies
- Adaptability and Flexibility
Timeline
Retail Development Manager
Metro By T-Mobile
08.2021 - Current
HV Retail Store Manager (Service & Repair)
T-Mobile
01.2021 - 08.2021
Retail Integration Leader
T-Mobile
08.2020 - 12.2020
Business Leadership
University Arizona Global Campus