Summary
Overview
Work History
Education
Skills
Additional Activities
Timeline
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Jenny Owens

Tulsa

Summary

Detail-oriented individual with exceptional communication and time management skills. She has customer service experience and strives to make sure people leave a conversation with a positive experience. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Customer Advocate

Health Care Service Corporation
08.2024 - Current
  • Handled difficult customer situations with grace and professionalism, consistently call metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and initiating authorizations as needed.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Researched and resolved authorization problems with friendly, knowledgeable support.
  • Listened to customers in actively to assess issues and provide accurate information.

Cake Decorator

Merritt's Bakery
02.2023 - 03.2024
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • In charge of ensuring all cake balls, cookies, and cupcakes were ready to be loaded on to the truck by a specific time each morning for the storefront.
  • Kept workspace well organized for maximum personal efficiency and workflow
  • Prepared and able to take on other's work depending on order deadlines and level of priority, always flexible and willing to be moved to a different task.
  • Achieved consistent results in producing intricate designs and multiple orders at once under tight deadlines, showcasing strong time management skills.
  • Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.

Cookie Decorator

Cookiedoodle
07.2022 - 02.2023
  • Contributed to positive work culture by supporting colleagues during high-pressure periods or staff shortages.
  • Helped maintain overall store appearance while also keeping the display cases stocked with fresh cookies throughout the day.
  • Exceeded customer expectations by completing rush orders without compromising on quality or design integrity.
  • Developed strong client relationships through excellent communication and personalized service.
  • Assisted customers in selecting appropriate designs for special occasions such as weddings and birthdays.
  • Responded to customer inquiries regarding ingredients, allergens, and customization options for all bakery products.
  • Retained loyal clientele base through consistent high-quality workmanship coupled with exceptional interpersonal skills.

Team Member

Crumbl Cookies
08.2021 - 07.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Charles Page High School
Sand Springs, OK
05-2021

Skills

  • Customer services
  • Data entry skills
  • Active learning
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Reliability
  • Adaptability and flexibility
  • Multitasking Abilities

Additional Activities

  • Worship leader for Olivet Baptist Church's youth group for 8 years
  • Occasional small group leader for Olivet Baptist Church

Timeline

Customer Advocate

Health Care Service Corporation
08.2024 - Current

Cake Decorator

Merritt's Bakery
02.2023 - 03.2024

Cookie Decorator

Cookiedoodle
07.2022 - 02.2023

Team Member

Crumbl Cookies
08.2021 - 07.2022

High School Diploma -

Charles Page High School

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