Jenny Pannell
Leola
Summary
Detail-oriented Patient Access Assistant skilled in communication and administrative support. Proven ability to enhance workflow efficiency and facilitate training for new staff.
Overview
23
23
years of professional experience
Work History
Patient Access Assistant
Well Span
Leola PA
01.2026 - Current
- Assisted in processing patient information using electronic health record systems to ensure data accuracy.
- Facilitated communication between departments to streamline workflow and improve service delivery.
- Supported daily operations by managing schedules and coordinating meetings for staff members.
- Organized training materials and sessions for new employees, enhancing onboarding experience.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests with with friendliness and professionalism.
Lead Patient Service Representative
Penn Medicine Chester County Hospital
Exton Pa
06.2015 - 12.2025
- Led cross-departmental collaboration initiatives to streamline patient intake processes and reduce wait times.
- Implemented quality assurance protocols, improving patient satisfaction scores through effective service delivery.
- Supervised patient service operations, enhancing workflow efficiency and staff productivity.
- Developed training programs for new representatives, fostering skill development and team cohesion.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
Office Manager
Jennersville Hospital
12.2003 - 05.2015
- Oversaw daily operations ensuring compliance with hospital policies and procedures.
- Coordinated scheduling for staff, optimizing resource allocation and enhancing workflow efficiency.
- Established standard operating procedures that ensured consistency in office management practices across the organization.
- Implemented process improvements that streamlined administrative tasks, increasing overall productivity.
- Facilitated communication between departments to enhance interdepartmental collaboration and service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Oxford Area High School
Oxford PA 06-1993
Skills
- Data entry
- Administrative duties
- Technical proficiency
- Schedule and calendar management
- Support services
- Computer skills
- Attention to detail
- Patient data management
- Patient support coordination
- Healthcare administration
- Relationship building
- Administrative support
Timeline
Patient Access Assistant
Well Span
01.2026 - Current
Lead Patient Service Representative
Penn Medicine Chester County Hospital
06.2015 - 12.2025
Office Manager
Jennersville Hospital
12.2003 - 05.2015
High School Diploma -
Oxford Area High School