Londen Deeter

• Assisted healthcare professionals with patient intake and documentation processes.
• Supported billing processes by verifying insurance information for patients.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Greeted visitors, clients and guests in a professional manner.
• Handled confidential information with discretion and integrity.
• Managed daily office operations and ensured efficient workflow.
• Assisted in the development of new policies and procedures to improve operational efficiency.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)

• Answered customer inquiries and provided accurate information regarding products and services. Identified opportunities for upselling additional products or services based on customer needs. Managed inventory and supplies to ensure materials were available when needed.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained accurate records of customer interactions and transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Collected deposits or payments and arranged for billing.
• Handled incoming calls and directed callers to appropriate department or employee.
• Utilized automated systems to verify customer information quickly and accurately.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)

(WellSpan was bought by Adapt Health in June 2025)

• Monitored vital signs including blood pressure, pulse rate, respiration rate.
• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff. Assisted patients with activities of daily living such as bathing, grooming, and dressing.

• Cleaned interior and exterior of vehicles using vacuums, steamers, polishers, buffers and other detailing tools.

• Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
• Reviewed and verified packing slips and other documentation to properly box requested items for shipment. Executed picking tasks according to order specifications while meeting daily productivity requirements.