Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenny Prieto

Miramar

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

23
23
years of professional experience

Work History

Customer Service Representative/Bookkeeping

Publix
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved complex customer issues while maintaining company satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Maintained and processed invoices, deposits, and money logs.
  • Posted daily receipts and payments in accordance with corporate protocols.

Owner

Waxtopia, LLC
08.2014 - 01.2025
  • Developed customer base by delivering consistent customer service.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Wax Specialist

European Wax Center
03.2010 - 12.2014
  • Protected customers with regular cleaning and proper sterilization techniques
  • Educated clients on how to clean and care for skin at home
  • Demonstrated the proper cleaning and care procedures for the individual's skin type and recommended long-term regimens
  • Minimized the risk of infection to clients by keeping all work areas and instruments clean and properly sterilized
  • Satisfied customers consistently, delivering personalized support for individual needs
  • Contributed ideas for improving work processes
  • Maintained full compliance with legal, health, and safety regulations
  • Assisted customers with sales and service needs

Transportation Security Officer

(US) Department of Homeland Security
08.2002 - 03.2010
  • Located and seized unauthorized items through searches and physical pat-downs
  • Served general public with directions, public information, and strong security management
  • Identified dangerous objects with use of screening equipment and technology
  • Responded to breaches of security and emergency situations
  • Directed passengers through basic and advanced security screenings with good communication and customer service abilities
  • Controlled dangerous situations with effective use of training and de-escalation techniques
  • Minimized risks by correctly handling potentially hazardous items
  • Kept travelers safe through thorough screening of baggage and people
  • Performed pat-down or hand-held wand searches of passengers unable to pass through metal detectors or randomly identified for searches
  • Detected chemicals and explosives residue with testing equipment and swab systems
  • Inspected carry-on items using x-ray viewing equipment to determine whether items contained objects warranting further investigation
  • Operated x-ray equipment to check for potential threats and prohibited items

Education

Full Specialist License -

Florida College of Natural Health
Doral, Florida
02.2010

HS Diploma -

Monsignor Edward Pace High School
Opa Locka, Florida
06.1996

Skills

  • Regulatory compliance
  • Customer service
  • Active listening
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Complaint handling
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative/Bookkeeping

Publix
08.2023 - Current

Owner

Waxtopia, LLC
08.2014 - 01.2025

Wax Specialist

European Wax Center
03.2010 - 12.2014

Transportation Security Officer

(US) Department of Homeland Security
08.2002 - 03.2010

Full Specialist License -

Florida College of Natural Health

HS Diploma -

Monsignor Edward Pace High School

Similar Profiles

CREATE PROFILE
Jenny Prieto