Jenny Rodriguez
Miami Gardens,FL
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional.
Overview
26
26
years of professional experience
Work History
Order Processing Invoicing
Multi X
07.2023 - 01.2024
- Reviewed and verified customer information and sales order and BOL details before invoicing.
- Expedited payment collection by promptly generating accurate invoices for customers.
- Responded to customer concerns and questions on daily basis.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
Fresh Logistics Coordinator
Multi X
08.2022 - 07.2023
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Managed inventory levels to verify availability of stock for customer orders.
Product Receiver
Multi X
11.2019 - 08.2022
- Increased accuracy in order processing by verifying product information against purchase orders.
- Minimized delays in product availability by promptly notifying relevant departments of received items.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Frozen and Smoke Logistics
Multi X
08.2016 - 10.2019
- Track containers from origin to final destination
- Review 10 +2 documents
- Send relative information to brokers and warehouses
- Recorded daily activities for inventory control.
- Received new stock and input values into computer system.
- Tracked and checked outbound shipments for accuracy
- Managed workload effectively under pressure during busy hours, ensuring all tasks were completed in a timely manner without sacrificing quality or customer satisfaction levels.
- Completed inventory accounts to keep records current and promote accurate ordering.
Fresh Logistics Coordinator
Multi X
10.2012 - 08.2016
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Scheduled and coordinated with carriers and warehouse
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
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Administrative Assistant
Connexa LC
02.2007 - 08.2012
- Answered phones
- Manged the office (including stationery supplies, office maintenance, etc)
- Generated correspondence via email
- Manged the workflow of shipments of containers, from generation of Purchase Order stage to arrival at destination port
- Liaised with over seas office to monitor shipments and documentation
- Generated shipping documents for customers including Packing list, Certificates of Origin,Analysis nd BOL
Receptionist
Avon Products
04.1998 - 09.2003
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
General Studies
MIAMI SPRINGS HIGH
Miami, FL06.1992
Skills
- SAP
- Invoice Preparation
- Self-Motivated and Independent
- Attention to Detail
- Customer Service
- ORACLE
- Inventory Management
- Order Processing
- Logistics Coordination
- Microsoft Office Suite
Languages
English
Full Professional
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Order Processing Invoicing
Multi X
07.2023 - 01.2024
Fresh Logistics Coordinator
Multi X
08.2022 - 07.2023
Product Receiver
Multi X
11.2019 - 08.2022
Frozen and Smoke Logistics
Multi X
08.2016 - 10.2019
Fresh Logistics Coordinator
Multi X
10.2012 - 08.2016
Administrative Assistant
Connexa LC
02.2007 - 08.2012
Receptionist
Avon Products
04.1998 - 09.2003
General Studies
MIAMI SPRINGS HIGH