Jenny Rose
Beaufort,SC
Summary
Dynamic operations leader with extensive experience at Pilot, excelling in multi-unit management and team development. Proven track record in enhancing customer satisfaction and driving sales growth through effective training and performance improvement. Bilingual with strong skills in inventory control and motivating diverse teams to achieve operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Food Court General Manager
Pilot
03.2016 - Current
- Direct daily operations to enhance customer and team member satisfaction, operational efficiency and exceed sales targets consistently.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction and retention.
- Monitor financials, budgets, complete performance reviews, champion continuous improvement, control inventory and expenses to provide financial stability and long-term organizational growth.
- Hire, train and schedule employees for shifts, taking into account customer traffic and employee strengths.
- Reduce financial inconsistencies while assessing and verifying billing invoices expense reports, daily cash discrepancies and inventory loss.
Operations Manager
Loves Travel Stop
Ft. Pierce, FL
2010 - 2016
- Hired, trained, scheduled and conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed purchasing, sales, and marketing operations to efficiently meet and exceed targets.
Store Training Specialist Multi Unit/AGM
Circle K
Ft. Pierce, FL
2005 - 2010
- Promoted a positive work culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Collaborated with human resources to recruit, hire, and train high-performing team members and managers for each unit location.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant General Manager
McDonald's Restaurant
Ft. Pierce, FL
2002 - 2006
- Enhanced customer engagement by implementing feedback for continuous improvement.
- Mentored team members and held team meetings, fostering a supportive work environment that enhanced employee performance and retention.
- Maintained well-controlled inventory with minimal losses by enforcing solid monitoring and management structures.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expenses.
Education
BBA - Operations Management
Indian River State College
Ft. Pierce, FL07.2018
Skills
- Leadership and team building
- Multi Unit-Operations management
- Recruiting
- Advertising and marketing
- Sales
- Bilingual
- Loss prevention
- Training and coaching
- Customer relations
- Inventory control
- P&L management
- Motivation
- Schedule management
- Labor cost controls
- Deadline oriented
- Performance improvement
- Vendor relationships
Accomplishments
• Like/Like T.O.P Performance Award Store 4569
• Like/Like T.O.P Performance Award Store 622
• Pilot Founders Award- Operations Excellence
Certification
ServSafe 2025-2030
Timeline
Food Court General Manager
Pilot
03.2016 - Current
Operations Manager
Loves Travel Stop
2010 - 2016
Store Training Specialist Multi Unit/AGM
Circle K
2005 - 2010
Assistant General Manager
McDonald's Restaurant
2002 - 2006
BBA - Operations Management
Indian River State College