JENNY R SLACK
Greenwood,SC
Summary
Dedicated receptionist with over ten years of experience managing fast-paced front desk operations. Proficient in a wide range of administrative skills, demonstrating strong planning and problem-solving abilities. Exceptional communication skills facilitate positive interactions with clients and colleagues, ensuring a welcoming environment. Committed to providing outstanding service and support, driven by a genuine desire to assist others effectively.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Tylan Creek Family Dentistry
Greenwood, SC
08.2023 - 02.2025
- Acknowledge, smile and greet visitors in a courteous & kind manner. Answer phone with high call volume to schedule appointments and answer other inquiries as needed. Scheduled appointments for patients, treatment planning, collected patient information and insurance information needed. Updated all documentation as needed. Verifying insurance benefits & eligibility, explained coinsurances, cost of treatments with patients. Follow up on all no shows and cancellations.
Administrative Team Member
Stoddard Dental Group
Greenwood, SC
04.2016 - 06.2021
- Greet all patients into office, answer phone calls handling inquiries or directed to appropriate staff in a timely fashion. Manage all basic office operations, scheduling appointments. Verifying all insurance and updating records when needed. Chart filing. Managed emails, faxes, and prioritization of heavy volume of incoming calls.
Front Office Management
Piedmont Plastic Surgery/Dr. Ted Vaughn
04.2015 - 03.2017
- Welcomed each patient with a smile that entered into this establishment. Managed heavy flow of incoming calls directing each to the appropriate area needed or gave accurate information to callers along with scheduling of all appointments necessary pertaining to each patient’s needs. Acquired insurance authorizations for emergency & scheduled surgeries such as breast reductions, various skin cancer removal, also wrist & elbow procedures. Recorded information necessary to insurance requirements in order to maximize insurance coverage for all procedures while reducing cost to patients as well. Informed caregivers of pre-operative/post-operative requirements and home care, including restrictions of diet and use of any medications. Filled out all pathology reports and delivered specimens to lab. Handled referrals and sending of accurate medical records and documents to that physician’s office prior to arrival of that patient. End of day balancing. Running reports needed for next day operations.
MRI Coordinator
Lakelands Orthopedics
02.2014 - 03.2017
- Scheduled all outgoing test for the office, MRI, CT scans, EMG/NVC test, arterial studies, venous scans, managed all outgoing referrals as well. Workers compensation cases and scheduling of all appointments needed pertaining to each individual’s case. Acquired pre-authorization needed for insurance purposes. Gave quotes for MRI test and CT scans needing insurance approval. Maintained excellent verbal & communications with Physicians & assistants throughout the office in order to assist each physician and our patients.
Education
High School Diploma -
Greenwood High School
Greenwood,SCSkills
- Customer engagement
- Detail-oriented data entry
- Computer skills
- Administrative support
Timeline
Administrative Assistant
Tylan Creek Family Dentistry
08.2023 - 02.2025
Administrative Team Member
Stoddard Dental Group
04.2016 - 06.2021
Front Office Management
Piedmont Plastic Surgery/Dr. Ted Vaughn
04.2015 - 03.2017
MRI Coordinator
Lakelands Orthopedics
02.2014 - 03.2017
High School Diploma -
Greenwood High School